Course Overview
Learn technical writing targeted for professionals working in service and repair industries in roles such as repair technicians, service advisors, and warranty administrators. Skills taught are relevant to many sectors: warranty and insurance, motor vehicle repair, commercial transport, heavy equipment, collision repair, and other service and repair industries. The ability to create accurate and concise documents including technical reports, repair orders, and service explanations is beneficial for communicating with customers, administrators, adjusters, and other target audiences. Students will learn core technical writing skills including recognizing the importance of writing clearly and ethically; performing audience analysis for various levels of technicality; writing and editing sample technical statements and reports.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
1.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Recognize the importance of writing clearly and ethically.
- Perform audience analysis for various levels of technicality.
- Understand the difference between process analysis (how something occurs) and instructions (how to do something).
- Write and edit sample technical statements and reports.
Effective as of Spring/Summer 2024
Related Programs
Technical Writing for Service & Repair Professionals (XCOM 1005) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Computing and Academic Studies
- Technical Communication Essentials
Microcredential Part-time
- Technical Writing
Associate Certificate Part-time
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.