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Quality Management for Service Industries OPMT 1107

Operations Management Part-time Studies Course

Course details

Presents methods, techniques, programs and strategies to implement and maintain quality in the service sector. The students will learn to identify customer expectations and design unique characteristics for service delivery systems that achieve customer satisfaction and overall improvement of processes. Video presentations, case studies and mini-projects will help students develop solutions to service quality problems. Recommended for individuals who want to advance in their careers or are currently working in banking, health care services, the hospitality industry, public utilities, personal services, government, food services, retail trade, etc. No prerequisites.

Prerequisite(s)

  • No prerequisites are required for this course.

Credits

3.0

Not offered this term
This course is not offered this term through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.

Related Programs

Quality Management for Service Industries (OPMT 1107) is offered as a part of the following programs:

School of Business + Media

  1. Operations Management (Management Engineering Option)
    Certificate Part-time

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