Course Overview
This course teaches students how to monitor and troubleshoot complex, enterprise routed and switched IP networks. Skills learned include the planning and execution of regular network maintenance, as well as support and troubleshooting using technology-based processes and best practices, in a systematic and ITIL-compliant approach. Extensive labs emphasize hands-on learning and practice to reinforce troubleshooting techniques.
Prerequisite(s)
- Successful completion of CISA Level 3 (NSA option) with minimum 60% grade point average.
Credits
6.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Monitor, maintain, and troubleshoot a complex network
- Plan and document the most common maintenance functions in complex enterprise networks
- Develop a troubleshooting process to identify and solve problems in complex enterprise networks
- Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
- Demonstrate maintenance procedures and fault resolution in switched and routed environments
- Troubleshoot IPv4 addressing services
- Troubleshoot IPv6 routing issues
- Troubleshoot network infrastructure services
- Troubleshoot network performance issues on routers and switches
- Troubleshoot network integration issues affecting wireless connectivity, VoIP, and video
- Demonstrate maintenance procedures and fault resolution in a secure infrastructure
Effective as of Winter 2013
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.