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Managing Employee Performance and Conflict XHRM 1105

Human Resource Management Course

Course details

Attracting and retaining talent, and reducing flight risk in a competitive marketplace is critical. This short course will provide students an understanding of performance management and the role it plays in achieving organizational strategy and optimizing productivity. Coaching will also be explored in this course. Students will develop skills and gain knowledge on how to effectively coach, give feedback, and motivate employees, with the goal of increasing employee engagement and driving employee and organizational success. It will examine the steps in leading organizational change and the strategic importance of career planning and development. Further, this course will identify the sources of conflict, different conflict handling styles, and provide students with techniques to minimize conflict in the workplace. It will examine the role of management, supervisors, and team leaders in conflict resolution and identify the traits and characteristics of an effective conflict manager. ​​


  • No prerequisites are required for this course.





Course offerings

Spring/Summer 2023

Below is one offering of XHRM 1105 for the Spring/Summer 2023 term.

CRN 68859


Thu Apr 13 - Thu May 18 (6 weeks)

  • 6 weeks
  • CRN 68859
  • $311.76
Class meeting times
Dates Days Times Locations
Apr 13 - May 18 Thu 17:30 - 20:30 WHIST

Heidi Bachert-Burke

Course outline

Course outline TBD — see Learning Outcomes in the interim.



Important information
  1. Location: Whistler Chamber Of Commerce Boardroom, 230 Gate Way Dr #201, Whistler, BC. * Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information. *Students must submit email address when registering.* Students require access to a lap top to complete this course.*Our courses are paced and highly interactive with participation requirements to achieve a passing final grade. It is recommended that students have completed at least English 12 or COMM 1103 to be successful in this course.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Identify the role performance management plays in achieving organizational strategy.
  • Develop and apply effective strategies, methods, and processes to motivate employees, optimize productivity and employee development
  • Demonstrate how to effectively coach, empower, and motivate employees as well as set goals and give/receive feedback.
  • Identify the steps in leading organizational change, and examine the strategic importance of career planning and development.
  • Assess critical talent skills and build capabilities to support business priorities, and develop a more flexible and resilient workforce.
  • Understand what the employee experience is and the impact on organizational performance, attraction and retention.
  • Discover the tools and apply a range of techniques to create the employee experience in your organization.
  • Identify the nature and sources of conflict in the workplace with a focus on developing the skills necessary to manage it.
  • Identify the different conflict handling styles and the circumstances in which each would be most appropriate, and develop the interpersonal skills that support productively managing conflict.
  • Apply conflict intervention strategies; identify the role of third-party intervention, management, supervisors, and team leaders in conflict management.

Effective as of Fall 2022


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