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Introduction to Workplace Communication COMM 1111

Communication Course

Course details

This course introduces students to workplace communication conventions and good industry practices for effective business writing. Students will practice the direct pattern of organization to focus business messages on the most important information and will learn techniques for making their messages easy to read. Students will practice writing emails, letters and short documents and prepare, illustrate and deliver an informative oral presentation. The first class will include a language diagnostic that will enable students who need extra support to receive it.


  • No prerequisites are required for this course.



Not offered this term
This course is not offered this term. Please check back next term or subscribe to receive notifications of future course offerings and other opportunities to learn more about this course and related programs.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Analyse the audience and define the purpose for a given communication task
  • Organize workplace documents using direct pattern (main idea first)
  • Use headings, lists, and layout in routine business correspondence (emails, letters)
  • Write clear and concise sentences and paragraphs in grammatically correct English
  • Create appropriate tone in business documents (positive, neutral, conversational, respectful)
  • Write effective emails and letters
  • Prepare and deliver an effective informative presentation.

Effective as of Fall 2020

Related Programs

Introduction to Workplace Communication (COMM 1111) is offered as a part of the following programs:

School of Business + Media

  1. Business Management - Advanced Diploma
    Advanced Diploma Full-time/Part-time


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