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International Fees

International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.

Course details

This course is designed to assist the student to handle common events encountered in health care settings in a responsive and professional manner. Students will learn how to effectively manage stress, diffuse conflict, and negotiate mutually beneficial solutions in interactions with patients and colleagues.


  • No prerequisites are required for this course.



Domestic fees


Course offerings

Spring/Summer 2024

Below is one offering of BHSC 1146 for the Spring/Summer 2024 term.

CRN 27618


Tue Apr 02 - Fri Jun 21 (12 weeks)

  • 12 weeks
  • CRN 27618
  • Domestic fees $682.52
    International fees are typically three times the amount of domestic fees.
Class meeting times
Dates Days Times Locations
Apr 02 - Jun 21 N/A N/A Online

Jasmine Dhaliwal

Course outline


Domestic fees


Important information
  1. Internet delivery format.
  2. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
  3. International fees are typically three times the amount of domestic fees. Exact cost will be calculated upon completion of registration.
  4. This online Learning Hub course is for students in the Cardiology Diploma program. Students are responsible for ensuring prerequisite courses are completed PRIOR to registration. IMPORTANT NOTE: Registration is available on an individual course basis for those who wish to take continuing education credits (Max 3 courses). Registration does not imply admission to the program. Questions? Email * BHSC 1146 offered ONLY in the WINTER & SPRING terms

In Progress

This course offering is in progress. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Integrate effective interpersonal communication skills in order to foster rapport and trust.
  • Apply concept of empathy to create respectful and supportive relations with clients and co-workers.
  • Perform various types of assertion according to appropriateness and desired result.
  • Describe the impact of stress and outline factors that generate or increase stress.
  • Apply appropriate strategies to prevent and reduce distress in both self and others.
  • Analyze approaches to managing negative feelings in self and clients.
  • Apply conflict resolution skills.
  • Describe strategies for demonstrating respect for diversity amongst patients from various cultures.
  • Choose age and development-appropriate communication strategies when working with patients across ages and physical abilities.
  • Describe the range of illness experiences from the clients’ and family members’ perspectives.
  • Identify adaptations appropriate to the individual needs of dying patients.
  • Explain common difficulties encountered by those with disabilities and approaches for working with such individuals both sensitively and respectfully.
  • Identify techniques to effectively address various types of harassment and discrimination found in the workplace.
  • Discuss ethical and legal implications for practice as a cardiology technologist.

Effective as of Winter 2022

Related Programs

Human Behaviour (BHSC 1146) is offered as a part of the following programs:

  • Indicates programs accepting international students.
  • Indicates programs with a co-op option.

School of Health Sciences

  1. Cardiology Technology
    Diploma Part-time


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