This course is designed to assist the student to handle common events encountered in health care settings in a responsive and professional manner. Students will learn how to effectively manage stress, diffuse conflict, and negotiate mutually beneficial solutions in interactions with patients and colleagues.
- No prerequisites are required for this course.
- Not offered this term
- This course is not offered this term. Please check back next term or subscribe to receive notifications of future course offerings and other opportunities to learn more about this course and related programs.
Upon successful completion of this course, the student will be able to:
- Integrate effective interpersonal communication skills in order to foster rapport and trust.
- Apply concept of empathy to create respectful and supportive relations with clients and co-workers.
- Perform various types of assertion according to appropriateness and desired result.
- Describe the impact of stress and outline factors that generate or increase stress.
- Apply appropriate strategies to prevent and reduce distress in both self and others.
- Analyze approaches to managing negative feelings in self and clients.
- Apply conflict resolution skills.
- Describe strategies for demonstrating respect for diversity amongst patients from various cultures.
- Choose age and development-appropriate communication strategies when working with patients across ages and physical abilities.
- Describe the range of illness experiences from the clients’ and family members’ perspectives.
- Identify adaptations appropriate to the individual needs of dying patients.
- Explain common difficulties encountered by those with disabilities and approaches for working with such individuals both sensitively and respectfully.
- Identify techniques to effectively address various types of harassment and discrimination found in the workplace.
- Discuss ethical and legal implications for practice as a cardiology technologist.
Effective as of Winter 2022
Human Behaviour (BHSC 1146) is offered as a part of the following programs:
School of Health Sciences
- Cardiology Technology
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Programs and courses are subject to change without notice.