Human Behaviour BHSC 1146

Upon successful completion of this course, the student will be able to:

• Integrate effective interpersonal communication skills in order to foster rapport and trust.
• Apply concept of empathy to create respectful and supportive relations with clients and co-workers.
• Perform various types of assertion according to appropriateness and desired result.
• Describe the impact of stress and outline factors that generate or increase stress.
• Apply appropriate strategies to prevent and reduce distress in both self and others.
• Analyze approaches to managing negative feelings in self and clients.
• Apply conflict resolution skills.
• Describe strategies for demonstrating respect for diversity amongst patients from various cultures.
• Choose age and development-appropriate communication strategies when working with patients across ages and physical abilities.
• Describe the range of illness experiences from the clients’ and family members’ perspectives.
• Identify adaptations appropriate to the individual needs of dying patients.
• Explain common difficulties encountered by those with disabilities and approaches for working with such individuals both sensitively and respectfully.
• Identify techniques to effectively address various types of harassment and discrimination found in the workplace.
• Discuss ethical and legal implications for practice as a cardiology technologist.

Effective as of Winter 2022