This hands-on course combines concepts and practice as students work through all stages of designing and writing a quality Help system, including analyzing user needs, designing information and visual schemas, writing, indexing, and testing. Students will have the opportunity to learn about industry-standard authoring tools and publishing formats, and discuss the future trend of online Help.
- No prerequisites are required for this course.
Below is one offering of COMM 1260 for the Winter 2023 term.
Thu Jan 12 - Thu Mar 30 (12 weeks)
- 12 weeks
- CRN 72954
Class meeting times
|Jan 12 - Mar 30||Thu||18:30 - 21:30||Online|
Course outline TBD — see Learning Outcomes in the interim.
- Internet delivery format.
- Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.
SYNCHRONOUS ONLINE CLASSES: This is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. Course content, type and quality of assignments, and general standards for this online course are the same as the face-to-face course. On the start date of your class (not before), log into learn.bcit.ca to access your course link.
This course offering is in progress. Please check back next term or subscribe to receive email updates.
Upon successful completion, the student will be able to:
- Determine suitable content for a Help system, based on audience needs and logical workflows.
- Organize information into different topic types (conceptual, procedural, reference, and wayfinding) and know the basic structure of each topic type.
- Design a consistent and predictable information flow and visual schema to help users quickly and easily find the information they need.
- Write topics to industry standard guidelines.
- Provide multiple pathways to access information by developing a table of contents, index, and effective links. They will also be able to explain how progressive disclosure and various search methods affect a user's ability to access information.
- Ensure the quality of a Help system by testing and completing quality checklists.
- Understand the differences between standard Help formats such as HTML Help, WebHelp, and Flash Help.
- Assess industry standard help-authoring tools to determine which will best meet organizational and user needs.
- Understand how the emergence of XML Help, task panes, push versus pull delivery, and an integrated approach to user-support may impact traditional Help systems.
Effective as of Fall 2006
Designing and Writing Online Help (COMM 1260) is offered as a part of the following programs:
School of Business + Media
- Marketing Management - Customer Relationship Marketing
Associate Certificate Part-time
School of Computing and Academic Studies
- Technical Writing
Associate Certificate Part-time
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Programs and courses are subject to change without notice.