Course Overview
Monthly workshops related to industry-driven training and development needs. Specific workshop details provided in the 'Notes' section below.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
0.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion, the participant will be aware of:
- Communication style and the impact style has on communication.
- Phrases, body language and approaches that can influence communication.
- Alternatives to handling objections and resolve possible communication conflicts.
- Evaluating telephone strengths, customer service strengths, and areas of improvement.
- Being an effective team member.
- Problem-solving and decision-making methods.
- Prevention and reduction of stress in the work environment.
- Customer needs, problem solving and creative thinking techniques to find solutions.
Effective as of Fall 2009
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.