Course Overview
A two-day course highlighting: how to elicit customer needs; using problem solving and creative thinking techniques to find solutions; how to handle difficult customers; and how to evaluate your own customer service strengths to find solutions.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
1.0
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.