Course Overview
Coaching employees is an important component of modern management. Coaching for Improved Performance examines the purpose and benefits of coaching in the call centre. You will learn how to identify when and whom to coach, and how to successfully coach employees at all developmental levels.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
1.0
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
At the end of this course, you should be able to:
- List characteristics of a good coach.
- List the benefits of coaching in a call centre environment.
- List examples of when to coach employees.
- Apply techniques used to coach employees at all levels.
- Apply essential coaching skills.
Effective as of Spring/Summer 2010
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.