Campground Operations PRKS 3312

Learning Outcomes

Upon successful completion, the student will be able to:

Module 1 - Professionalism

• Define professional attributes.
• Explain the importance of professional development activities.

Module 2 - Legislation

• Explain the importance of complying with local, regional and provincial legislation as it applies to campground operations.

Module 3 - Planning

• Describe importance of developing business plan.
• Produce a business plan.

Module 4 - Marketing

• Define the elements of a marketing plan.
• Develop a marketing plan for a recreational facility.

Module 5 - Financial Management

• Prepare a budget for a recreational facility.
• Describe accounts receivable procedures.
• Describe accounts payable procedures.
• Explain how to maintain a payroll.

Module 6 - Human Resource Management

• Develop a set of 6-8 interview questions for potential employees.
• Develop job descriptions.
• List the benefits of training.
• Develop a meeting agenda.
• State strategies for resolving conflict on the job.

Module 7 - Safety and Security

• Define safety and security.
• State guidelines for maintaining a safe campground.
• Establish emergency procedures.

Module 8 - Facility Management

• Establish campground policies.
• State guidelines for campground maintenance.

Module 9 - Office Operations

• Describe procedures for logging reservation requests.
• Describe how to set up a reservation system.
• Describe how to respond to reservation enquiries.

Module 10 - Retail Operations

• Establish procedures for maintaining inventory.
• Identify factors influencing product pricing.
• Describe how to provide information about products and services.

Module 11 - Guest Relations

• Outline benefits of promoting tourism.
• Describe campground operator's role in promoting tourism.
• Describe how to respond to seasonal enquiries.

Effective as of Fall 2003

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