Course Overview
Operations management may be defined as the design, operation and improvement of productive systems that create the organization's products or services. The demand for quality, time-based competition and international production has demonstrated the importance of operations management to the survival of the organization. The students will be introduced to the fields of Problem Solving, Process Improvement, and Design Based Development. A special emphasis will be placed on the development of teamwork skills and team problem solving and approaches to business improvement opportunities. Within the general educational philosophy of Collaborative Learning, the student, working in learning teams, will learn and apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto's Law, Activity Sampling, Process Mapping, Multi-column Charts, Check Sheets, Histograms, Ishikawa diagrams, Critical Examination, Brainstorming, Nominal Group Technique, Multi-voting and the Multiple Criteria Evaluation Matrix.
Prerequisite(s)
Credits
2.5
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
At the end of this course the student will be able to:
- Explain a systematic problem solving approach to improve business processes.
- Develop a Terms of Reference.
- Identify non-value-added activities and opportunities for improvement.
- Use techniques as benchmarking and performance measures to focus on process improvement activities.
- Describe how eliminating non-value-added activity improves quality and operations.
- Use Interviewing for Information, flowcharts, Pareto Analysis, Ishikawa diagrams, Critical Examination and other “tools” to document and analyse data.
- Use creativity and creative problem solving techniques to develop improved processes.
- Perform a qualitative cost-benefit analysis on an investment decision.
- Explain implementation strategies for new processes.
- Write a report to document findings and propose solutions/recommendations.
Effective as of Fall 2011
Related Programs
Business Process Improvement (OPMT 2204) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Business + Media
- Global Supply Chain Management
Diploma Full-time
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