Introduction to Technical Communication Part 2 TSYH 1102

Upon successful completion, the student will be able to:

Module 7 - Writing Technical Instructions

• Identify the requirements for effective instructions.
• Define the three-part format for instructions.
• Explain when to use cautions and warnings, command style and illustrations.
• Follow guidelines for writing instructions.
• Write an effective set of instructions.

Module 8 - Writing Technical Descriptions

• Describe technical descriptions.
• Describe the differences between instructions and descriptions.
• Distinguish between process descriptions and mechanism descriptions.
• Organize technical descriptions.
• Use guidelines for writing technical descriptions.
• Write a practice technical description.

Module 9 - Writing Effective Memos

• Explain the general characteristics of memos.
• Recognize the parts of a memo and explain the function of each part.
• Use appropriate presentation strategies for memos.
• Write an effective memo.

Module 10 - Writing Effective Letters

• Explain the general characteristics of routine letters.
• Recognize the parts of a letter and explain the function of each part.
• Use appropriate presentation strategies for letters.
• Use a reader-friendly style in your letters.
• Write an effective routine letter.

Module 11 - Writing Difficult Messages

• Use three general guidelines for writing difficult messages.
• Use the direct approach for difficult messages.
• Use the indirect approach for difficult messages.
• Select the appropriate approach in a given situation.
• Apply the guidelines and approaches to difficult requests, complaints and refusals.
• Write an effective letter in a difficult situation.

Effective as of Fall 2003