Course Overview
From the serious to the not-so-serious, and from the straightforward to the complex and difficult, conflict is a fact of life - it's really just another way we communicate. In this workshop, you will raise your awareness of phrases, body language and approaches that can escalate conflict in person and over the telephone. You'll reflect on your communication style, and the impact your style has on communication in conflict, and learn a seven-step process to resolve conflict through communication.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
0.5
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
- You will raise your awareness of phrases, body language and approaches that can escalate conflict.
- You will reflect on your comunication style and the impact your style has on communication in conflict.
- You will learn a seven-step process to resolve conflict through communication.
Effective as of Spring/Summer 2004
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.