Human Behaviour BHSC 1245

Upon successful completion the student will be able to:

• Integrate effective interpersonal communication skills in order to foster rapport and trust.
• Apply concept of empathy to create respectful, supportive, and compassionate relations with patients and co-workers.
• Recognize and adapt communication based on the individual needs and nonverbal communication of patients and colleagues.
• Use active listening skills to obtain information from patients and/or support persons.
• Perform various types of assertion according to appropriateness and desired result.
• Implement psychological strategies and skills to prevent distress and uncooperative behavior in patients.
• Given a scenario, develop strategies to deal with harassment and discrimination in the workplace.
• Develop strategies for giving and receiving feedback that emphasize accountability, respect, and professional growth
• Identify types of conflict in the workplace and employ appropriate conflict management techniques to maintain a professional work environment.
• Develop strategies to work with cultural and developmental differences that impact interactions and treatment in a clinical setting.
• Demonstrate empathy and sensitivity to the diversity of individuals
• Identify indicators of abuse and respond within ethical and legal guidelines.
• Explain the impact of stress and factors that generate or increase stress.
• Implement strategies to prevent and reduce distress in both self and patients.
• Describe stress-related disorders and appropriate treatments and interventions.
• Develop an individualized plan to cope with stress, burnout, grief, and loss in the healthcare environment.

Effective as of Winter 2022