Course Overview
Motivation programs are critical for a call centre. In Motivating your Call Centre Agents you will learn and practice effective motivational techniques for call centres. Evaluating motivational strategies will also be discussed.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
0.5
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
At the end of this course, you should be able to:
- Describe factors that affect an employee's motivation level.
- Explain the difference between intrinsic and extrinsic motivation.
- List the benefits of keeping employees motivated in the call centre.
- Describe the different types of motivational techniques used in a call centre.
- List motivational activities that can be implemented on a small or no budget.
- Describe techniques to minimize burnout.
Effective as of Spring/Summer 2010
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.