Upgrades technicians and enthusiasts in automotive service advising. Describes various automotive repair shop management and structure, and identifies responsibilities of employees. Covers specific responsibilities of service advisors and outlines procedures for dealing with customer concerns for both retail and warrantee types of repair orders. Flat rate schedules, price quotations, marketing, customer follow-up, and total quality management will be discussed.
Below is one offering of this course for the Fall 2020 term.
Tue Sep 15 - Thu Oct 01 3 Weeks
|Sep 15 - Oct 01||Tue/Thu||18:00 - 21:00||BBY|
TBD – see Learning Outcomes in the interim
Upon successful completion of this course, the student will be able to:
Effective as of Fall 2017
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