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BCIT

AUTO 0143 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. Spring and Summer PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

Upgrades technicians and enthusiasts in automotive service advising. Describes various automotive repair shop management and structure, and identifies responsibilities of employees. Covers specific responsibilities of service advisors and outlines procedures for dealing with customer concerns for both retail and warrantee types of repair orders. Flat rate schedules, price quotations, marketing, customer follow-up, and total quality management will be discussed.

Credits

0.0

Cost

$339.72

Fall 2020

Below is one offering of this course for the Fall 2020 term.

CRN 33209

Tue Sep 15 - Thu Oct 01 3 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 15 - Oct 01 Tue/Thu 18:00 - 21:00 BBY

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$339.72

Notes

  1. Textbook "Automotive Service Administration" is required (available for purchase at BCIT Burnaby Campus Bookstore).

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe various automotive service management organization and structure.
  • Describe service advising responsibilities and job description / expectations.
  • Describe customer sales and relation issues.
  • Describe various forms and procedures for retail and warranty repair orders.
  • Practice customer satisfaction strategies.
  • Provide written job estimate and quotations for various automotive repair operations.

Effective as of Fall 2017

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The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). BCIT will use this information to communicate with you regarding relevant BCIT programs, courses and services. This information is only used by authorized BCIT staff. Email communication sent to and from BCIT is routed through the United States of America. If you have any questions about BCIT's collection and use of this information, please contact BCIT’s manager of Information Access and Privacy.

Programs and courses are subject to change without notice.

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