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AUTO 0143 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. All PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

Upgrades technicians and enthusiasts in automotive service advising. Describes various automotive repair shop management and structure, and identifies responsibilities of employees. Covers specific responsibilities of service advisors and outlines procedures for dealing with customer concerns for both retail and warrantee types of repair orders. Flat rate schedules, price quotations, marketing, customer follow-up, and total quality management will be discussed.

Credits

0.0

This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe various automotive service management organization and structure.
  • Describe service advising responsibilities and job description / expectations.
  • Describe customer sales and relation issues.
  • Describe various forms and procedures for retail and warranty repair orders.
  • Practice customer satisfaction strategies.
  • Provide written job estimate and quotations for various automotive repair operations.

Effective as of Fall 2017

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