British Columbia Institute of

Important Notice: COVID-19 Institute response


AUTO 0143 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. All PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

Upgrades technicians and enthusiasts in automotive service advising. Describes various automotive repair shop management and structure, and identifies responsibilities of employees. Covers specific responsibilities of service advisors and outlines procedures for dealing with customer concerns for both retail and warrantee types of repair orders. Flat rate schedules, price quotations, marketing, customer follow-up, and total quality management will be discussed.



This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe various automotive service management organization and structure.
  • Describe service advising responsibilities and job description / expectations.
  • Describe customer sales and relation issues.
  • Describe various forms and procedures for retail and warranty repair orders.
  • Practice customer satisfaction strategies.
  • Provide written job estimate and quotations for various automotive repair operations.

Effective as of Fall 2017


Interested in being notified about future offerings of AUTO 0143 - Automotive Service Advisor? If so, fill out the information below and we'll notify you by email when courses for each new term are displayed here.

Privacy Notice: The information you provide will be used to respond your request related to BCIT course information and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5A 3H2, email:

Programs and courses are subject to change without notice.

Find Courses

English Language Proficiency

BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

Payment Changes At BCIT

We've changed the way we accept payments.

Find out more

Course Navigation, Related Links & Tools

Registration News

Registration is now open for the Spring/Summer 2021 term.

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

Part-time Studies Financial Aid

Will you be studying at BCIT part-time? Do you need assistance funding your studies? Find out if you qualify for Part-time Studies financial aid.