KB Category: User Guide

Multi-factor authentication (MFA) is required to access BCIT apps and services. This article answers common questions about employee MFA at BCIT and provides setup guidance for both mobile devices (personal […]

When reassigning a BCIT laptop to a new user, it can be reset to provide an optimal experience and remove all data from the previous user. Since we are transitioning […]

Links & templates Below you’ll find a few things to help you learn more about user-centred design and some templates and collateral you can download to help you along the […]

Expert reviews & testing As the name suggests, the evaluation phase is all about ensuring what you’re designing is resonating with, and working for your users. This can mean anything […]

UI & prototyping Design activities take the outputs of research and turns them into solution ideas. Once you understand your customers and your problem(s), you move on to developing and […]

Empathy & definition UX research can be boiled down to empathizing with users to help define problems. Primarily, asking people questions or observing them for into insights to help understand […]

User eXperience defined The first requirement is to meet the needs of the customer. Next comes simplicity and elegance that make products a joy to own and use. True user […]

You spent time planning and creating useful content so you’ll want to make sure it remains accurate and helpful for your audience. Keep your content current: review it regularly, and […]

As a public institute, BCIT complies with privacy provisions of the BC Freedom of Information and Protection of Privacy Act (RSBC 1996 ch. 165). How to meet this principle Limit […]

When you write more, people understand less. Too much text and too many navigation choices makes it hard for our users to find the information they need. Similarly, deviating from […]