Course Overview
This course is designed to assist supervisors and managers to identify, manage, and resolve situations associated with workplace violence and conflict resolution. Students will apply techniques and tools for diffusing and documenting violent incidents in the workplace. Students will develop policies and standards focusing on appropriate and ethical behaviour and conduct. Strategies for mediation and resolutions will be introduced and applied to workplace scenarios.
Prerequisite(s)
- Admission to a Forensics credential program or permission of the Program Head.
Credits
3.0
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
Upon successful completion, the student will be able to:
- Describe the key indicators of workplace conflict.
- Identify incidents where inappropriate language or behaviour is demonstrated.
- Develop a mediation strategy for a given organization.
- Develop policies and standards for appropriate, ethical conduct in a corporate setting.
- Compare existing policies and standards to determine their conflict resolution effectiveness.
- Explain the legal requirements and compliance issues related to documenting violent incidents in the workplace.
Effective as of Fall 2007
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.