Course Overview
Presents the key theory and current practice in quality improvement specifically in health services. Concentrates on the fundamental management tools and techniques, specialized skills and the structured focus of continuously improving all processes. Focuses on developing competency in using the quality planning tools to make progress on the potential for improvement in key care and service processes. The quality planning tools are applicable to all health care settings.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
This course introduces the techniques of data collection, problem solving and process improvement in an evidence-based approach to decision making.
Upon successful completion, the student will be able to:
- Describe the process of total quality management and the core principles.
- Identify the key contributions of the various quality leaders: Deming, Berwick, Crosby, Kaizen, James, Jennison and others.
- Apply the elements of the problem solving approach and apply them to the quality planning processes of total quality management.
- Explain the evolution and development of total quality management from inception through to the current time.
- Use the quality planning tools to make improvements in key issues and processes impacting on care and service delivery.
- Identify appropriate application of the quality planning tools and demonstrate competence in analysis and interpretation.
- Explain the use of the quality planning tools to support an evidence-based approach to decision making.
Effective as of Fall 2003
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.