Human Behavior (NMED) BHSC 1439

Upon successful completion of this course, the student will be able to:

• Apply concept of empathy to create respectful and supportive relations with clients and co-workers.
• Integrate effective interpersonal communications skills to foster rapport and trust.
• Employ assertion techniques in an effective and respectful manner.
• Employ methods used to resolve conflict to maintain a professional work environment.
• Explain common cultural differences relating to interpersonal communication styles, patient perceptions, experiences and expectations.
• Demonstrate respect for diversity by interacting with patients and colleagues from different cultures appropriately and respectfully.
• Use recommended strategies to prevent and reduce distress in both self and patients.
• Describe stress related disorders, and appropriate treatments and interventions.
• Analyze approaches to managing negative feelings in self and clients.
• Manage effectively various types of harassment, discrimination and violence found in the workplace.
• Apply knowledge of developmental differences that impact interactions and procedures in a clinical setting.
• Respond ethically and within legal guidelines to situations where abuse/neglect is suspected.

Effective as of Fall 2013