Course Overview
This course equips participants with the skills and confidence to navigate challenging conversations in the workplace. Through practical strategies and interactive exercises, learners will explore techniques for managing emotions, fostering mutual understanding, and achieving constructive outcomes. The course emphasizes preparation, active listening, empathy, and problem-solving to transform difficult conversations into opportunities for collaboration and growth.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
1.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Explain the principles and importance of effective communication in managing difficult conversations.
- Identify and analyze common barriers, emotional triggers, and conflict dynamics that impact challenging discussions.
- Apply active listening techniques and empathy strategies to build trust and reduce tension.
- Develop and implement structured approaches for planning and conducting difficult conversations to achieve positive outcomes.
- Evaluate the effectiveness of communication strategies and adapt them to diverse workplace scenarios.
Effective as of Spring/Summer 2026
Related Programs
Difficult Conversations: Clarity & Care (XLED 1052) is offered as a part of the following programs:
School of Business + Media
- Fire Service Industry Leadership
Certificate Part-time
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.