Course Overview
Upgrades entry-level automotive service technicians with customer relations skills. Focuses on essential communication skills to represent the employer in a positive and professional manner. Covers: customer expectations, professional conduct, customer interaction and satisfaction; conflict resolution; brand image, manufacturer warranty situations, and diagnostic questions.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
0.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion, the student will be able to:
- Represent the employer's vision and mission statement to the customer.
- Describe the impact that service procedures have on customer satisfaction.
- Use the telephone effectively and professionally.
- Support the service consultant by providing clear technical communication with the customer.
- Design and use diagnostic symptom charts in a customer process.
Effective as of Fall 2009
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.