Course Overview
This course introduces you to the principles of service sales, follow up, and complaint resolution necessary to represent your employer effectively in a positive and professional manner.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
2.5
- Retired
- This course has been retired and is no longer offered. Find other Flexible Learning courses that may interest you.
Learning Outcomes
At the end of this course the student will be able to:
- Describe the key characteristics of winning organizations.
- Design an effective customer service/relations program for an automotive service organization.
- Discuss the importance of non-verbal communication.
- Interview for information.
- Use the telephone effectively.
- Use the principles of effective selling.
Effective as of Fall 2011
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.