Communicate Effectively MGMT 8110

• Listen Effectively
• Demonstrate that the whole message has been received.
• Demonstrate facilitating behaviors.
• Reduce the chance of misunderstandings by using various strategies (e.g., seek feedback, confront discrepancies, and analyze problems that do occur).
• Avoid disruptive behaviors.
• Foster Open Communication
• Interact openly and directly, sharing information and welcoming diverse perspectives, and encourage others to do the same.
• Work to establish a climate that values constructive criticism, the exchange of ideas and encourage multidirectional communication.
• Foster remote personal computer communications (e.g., using on-line chat forums, e-mail, forums, etc.).
• Speak Effectively
• Speak clearly and concisely.
• Strive to be understood and to maintain interest.
• Use an appropriate style and avoid distracting behaviors.
• Demonstrate sensitivity to audience and respond to non-verbal cues.
• Prepare Effective Written Communications
• Generate various forms of business writing (e.g., letters, memos, and reports) that demonstrates the principles of good writing.
• Demonstrate clarity, organization, a sense of purpose and an engaging style in written work.
• Conduct Effective Meetings
• Analyze the needs and interests of the participants and the opportunities and limitations of the meeting.
• Identify the meetings objective and plan its content and format of meetings.
• Conduct an effective meeting.

Effective as of Fall 2003