Course Overview
This course teaches how to effectively manage information technology projects and the ITIL service lifecycle. It covers all nine project management knowledge areas – project integration, scope, time, cost, quality, human resource, communication, risk and procurement management – and all five process groups – initiating, planning, executing, controlling and closing from the Project Management Body of Knowledge (PMBOK). It will cover ITIL service lifecycle and IT Service Management in an authentic context. Co-requisite: ACIT 3900 or ACIT 4900 (must be taken concurrently)
Prerequisite(s)
- No prerequisites are required for this course.
Credits
4.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Define a project.
- Recognize the skills necessary to be a good project manager.
- Identify the factors influencing project scope.
- Use GANTT charts or burndown charts to manage time spent on a project.
- Develop project cost estimates at various stages in the Software Development Life Cycle.
- Understand the issues related to project quality and quality management.
- Identify issues related to human resource management.
- Use a number of techniques to help motivate project participants.
- Communicate the status of a project throughout an organization.
- Identify and mitigate risks associated with a project.
- Define and identify ITIL lifecycle.
- Implement IT Service Management in an authentic industry context.
- Use common industry tools to track the scope, time, cost, resources and communications associated with a project
Effective as of Spring/Summer 2022
Related Programs
IT Service and Project Management (ACIT 3771) is offered as a part of the following programs:
- Indicates programs accepting international students.
- Indicates programs eligible for students to apply for Post-graduation Work Permit (PGWP).
School of Computing and Academic Studies
- Computer Information Technology
Diploma Full-time
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