Course Overview
Operations management may be defined as the design, operation and improvement of the systems that create the firm's products or services. Demand for quality, time-based competition and international production has demonstrated the importance of operations management to the survival of the firm. This course will develop an appreciation for the nature and role of operations in a firm, and the strategic importance of operations to provide a competitive advantage in the marketplace. More specifically the course will examine operations strategy; quality management; product and service design; process and facilities planning, analysis and reengineering; Materials Management, and supply chain management.
Prerequisite(s)
- No prerequisites are required for this course.
Credits
3.0
- Not offered this term
- This course is not offered this term. Notify me to receive email notifications when the course opens for registration next term.
Learning Outcomes
Upon successful completion of the course, the student will be able to:
Introduction
- Define Operations Management and the role of the Operations Manager
- Identify operations strategies in a global environment.
- Define productivity and productivity measurement.
- Distinguish between manufacturing strategies and service strategies in operations
- Compare and contrast service and manufacturing operations in the areas of output, customer contact, labour content, inputs and outputs and productivity measurement
Design of Operations
- Describe the goods and service design process and identify process choices
- Differentiate various process strategies and their application.
- Relate layout strategies to process strategies.
Quality
- Demonstrate appreciation for the different perceptions and definitions of quality such as conformance, value, customer satisfaction and product features
- Explain the philosophy of Quality Management
- Describe a problem solving strategy and process improvement tools and techniques to improve operations.
- Describe the dimensions and costs of quality
Operating Productive Systems
- Develop a project charter to initiate and manage a project
- Apply inventory control techniques to manage materials
- Identify lean techniques as applied to industry.
- Explain the elements of and potential issues in the supply-chain
- Describe the major business processes involved in supply chain management
Effective as of Winter 2023
Related Programs
Introduction to Operations Management (OPMT 1100) is offered as a part of the following programs:
- Indicates programs accepting international students.
School of Business + Media
- Business Management
Diploma Full-time
- Strategic Human Resources Management
Diploma Full-time
Programs and courses are subject to change without notice. Find out more about BCIT course cancellations.