Vendor Quality Management OPMT 1116

Provides an in-depth study of the relationship between a company (customer) and its vendors, centering on vendor performance and its financial impact on the company's operations (i.e., nonconformance costs). The theory and processes involved in the measurement of vendor performance is covered together with the End Cost Analysis process for products and services. Upon completion of this course, the student will be capable of designing, implementing and maintaining a highly effective vendor quality management process in any organization. (Note: The measurement process detailed in the text Vendor Quality Management has been adopted by all major Canadian Telephone companies).