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COVID-19 notice

International Credential Evaluation Service has made the online application available again and is open to receiving requests for evaluations both online and by mail. The Covid-19 pandemic will certainly affect business operations including disruptions in mail services in many countries (see below). We understand that applicants may experience difficulty in requisitioning official educational documents as many mail systems around the world have been disrupted. Please note that all document requirements remain the same without exception.

Disrupted mail service

The Covid-19 pandemic has disrupted mail service both outgoing and incoming to many countries throughout the world. Some countries have suspended mail service altogether whereas in other areas it might be significantly delayed.  ICES is not able to provide estimated delivery times for mail.  If that is what you require, you may wish to contact your local postal service.

  • Here’s the update from Canada Post, you can find specific information about disruptions in your country here.
  • Courier service is also impacted.  Again, in some cases it has been suspended completely and in other cases there are severe delays.  Also due to social distancing measures, there may be no signature requested at the time of delivery.  For Domestic courier, please see the UPS services alerts. For International courier, please see the DHL service alerts.  ICES is unable to provide estimated delivery times.

Mail and Courier Restrictions

Canada Post has suspended all mail services to Syria. Please see this notification of the OFAC trade embargo for more information. If you apply and your return address is in Syria, we will not be able to offer any mail or courier service. In this case, please provide an alternate address for the delivery of your assessment.

International courier is suspended to the following countries:

  • Cuba
  • Iran
  • Kosovo
  • Kyrgyzstan
  • North Korea
  • Somalia
  • Sudan
  • Syria
  • Turkmenistan
If you have applied and your return address is to one of the above countries, we will require an alternate address for delivery.

Online portal availability

The International Credential Evaluation Service online application portal is only open Monday – Friday and will not be available on weekends from Saturday 12:00 am (PST) to Monday 12:00 am (PST).  Access reopens each Monday at 12:01am (PST)