For clients who have applied through the online ICES portal, you may check your status on your dashboard. Clients who have applied by mail or in person, will not have access to online status updates. In order to check your current status, please log in to the online ICES portal by using the same email address and password used to create the account.
If you wish to know when your documents were received, please note it can take a minimum of one week from the time the mail is received, to when the status will be updated.
The following is a list of possible statuses:
|Application status||Meaning of status|
Application or payment has not been submitted
(each attempt made will result in a new status)
|Submitted||Application and payment has been submitted|
|Received||Application has been entered into our system|
|Application cancelled||Credential is not being evaluated|
|Incomplete file||Further documents are still required|
|Documents Received||Documents were received either by mail or email and are now being reviewed by ICES|
|Evaluation in progress||All required documents have been received and accepted and evaluation is underway|
|Complete and mailed||
Assessment has been completed and final evaluation report has been mailed out
Please note: ICES only provides a hard copy of your final evaluation. The evaluation will not be available to view or download on your online account.
The status will update periodically throughout the timeline of the assessment as the file moves from one stage to the next. The review stage is the longest part of the timeline and can remain like that for several weeks. Please allow time for the status to update from one stage to the next. The date of the status change will also be included. Visit Processing Time for more information if you require an estimated completion date.
The evaluation will not be available to view or download on your online account. It is sent as a hard copy only. If your evaluation has been completed but not yet received, please allow sufficient time for delivery by mail or courier service.