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Couldn’t find the information you need? Get in touch.

Before reaching out, try visiting the below pages to review the most frequently requested information:

Contact us by email

Please note: Please do not send us your documents before an application is submitted. You must complete an application in order for us to review your documents.

  • If you do not have a legal last name, please use a dash (-) in this space.
  • *If you have been assigned a previous ICES client number or BCIT student number (beginning with A0), it must be provided. If it is not provided in the field above, there may be a significant delay in our response time.
  • Please do not use this form to ask if ICES can evaluate your specific credentials. Please review our Country-Specific Information to see if your credential can be evaluated.

    ICES does not review credentials by email or through this form. We must receive a formal application, full payment and documents before the research process begins. No preliminary information will be provided before an application has been submitted.

Applying in-person

Covid-19 response: At this time, BCIT remains closed to the public.  There is no walk in or drop off service available.  If you are required to submit your documents, please do so using mail or courier services.  Applying in person is also currently unavailable.

If you cannot access the online application, you can complete the paper-based application form and bring your application directly to the BCIT campus in Burnaby. Although ICES does not have an office on campus, you can submit your application and pay with Student Information and Enrolment Services (SIES) in SW01. Please have your application and documents ready for submission.

Other contact methods

General applicant mailing address

International Credential Evaluation Service (ICES)
3700 Willingdon Avenue
Burnaby, British Columbia

Immigration applicant (ECA) mailing address

International Credential Evaluation Service (ICES)
c/o ECA
3700 Willingdon Avenue
Burnaby, British Columbia




Please note: Due to the Covid-19 pandemic, we are currently not available by phone.

Upon re-opening, the ICES office can only be contacted by phone from 9:00am – 12:00pm (PST) Monday to Thursday.

Services for organizations

If you are an organization, institute, professional body or regulatory body interested in using ICES reports as part of your application process, please contact our office manager or send an email to ICES can work with you to determine what type of evaluation report best suits your needs.