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Important note

Phone service unavailable for ICES

ICES does not offer direct phone service or in-person contact. ICES representatives can currently only be reached by email using the contact form below. Please refrain from contacting the BCIT switchboard as they are unable to answer specific ICES questions.

Before emailing, try visiting the below pages to review the most frequently requested information:

Contact us by email

Please note: Please do not send us your documents before an application is submitted. You must complete an application in order for us to review your documents.

  • If you do not have a legal last name, please use a dash (-) in this space.
  • *If you have been assigned a previous ICES client number or BCIT student number (beginning with A0), it must be provided. If it is not provided in the field above, there may be a significant delay in our response time.
  • Privacy Notice: The information you provide will be used to [insert purposes for collecting personal information here] (respond to your request for BCIT program information) and is collected under Section 26(c) of the Freedom of Information and Protection of Privacy Act (FIPPA). For more information about BCIT’s privacy practices contact: Associate Director, Privacy, Information Access & Policy Management, British Columbia Institute of Technology, 3700 Willingdon Ave. Burnaby, BC V5G 3H2, email:

Applying in-person (currently unavailable)

Please continue to apply either online or by mail. BCIT will not be accepting ICES applications or payments in person and only drop off service will be offered (within regular scheduled hours) for any applicants who arrive in person. Student Information and Enrollment Services is available 8:30 am to 4:30 pm, Monday to Friday. Due to limited staffing levels, we will continue to operate online only.

If you cannot access the online application, you can complete the paper-based application form and send it by mail.

Other contact methods

General applicant mailing address

International Credential Evaluation Service (ICES)
3700 Willingdon Avenue
Burnaby, British Columbia

Immigration applicant (ECA) mailing address

International Credential Evaluation Service (ICES)
c/o ECA
3700 Willingdon Avenue
Burnaby, British Columbia




ICES offers all services by email and online only. No phone service is being offered at this time.

Services for organizations

If you are an organization, institute, professional body or regulatory body interested in using ICES reports as part of your application process, please contact our office manager or send an email to ICES can work with you to determine what type of evaluation report best suits your needs.