Contact Us

Contact methods

General applicant mailing address:

International Credential Evaluation Service (ICES)
3700 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2
icesinfo@bcit.ca

Immigration applicant (ECA) mailing address:

International Credential Evaluation Service (ICES)
c/o ECA
3700 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2 
icesinfo@bcit.ca

Telephone:

Phone: 604-432-8800
Option 2, only available 9:00am-12:00pm PST.
Starting December 7th, 2018, ICES representatives will not be available by phone on Fridays

Fax: 604-435-7033
Toll Free within North America: 1-866-434-9197

Hours of operation

ICES hours of operation are 9:00 a.m. to 4:00 p.m. Pacific Standard Time, Monday to Friday except Statutory Holidays in Canada and the Province of British Columbia. As mentioned above, the ICES office can only be contacted by phone from 9:00am - 12:00pm Monday to Thursday. If you need to apply in person, you can come directly to the BCIT campus in Burnaby. Please visit Student Information and Enrolment Services (SIES) in SW01 and have your application and documents ready for submission. You can also apply online, please visit our main page and click through the information. Please note starting December 7th, ICES representatives will not be available by phone on Fridays.

Services for organizations

If you are an organization, institute, professional body or regulatory body interested in using ICES reports as part of your application process, please contact our office manager or send an email to icesinfo@bcit.ca. ICES can work with you to determine what type of evaluation report best suits your needs.