Frequently Asked Questions

How long does it take to have a book ordered via the website?

Orders received before noon during regular business hours are shipped within three business days (excluding weekends and holidays).  Please allow extra processing time during the weeks prior to and during September, January, and April Rush.

After shipping, your order will take about three business days to be delivered if you are located within British Columbia. Transit times outside B.C. vary. Please allow at least two weeks for delivery.


When can I start buying my books for the next term?

Approximately six weeks before your course(s) start. For example, if your course starts on April 7th, so you will be able to view and order course materials around the end of February.  However, because course materials may change prior to term start and our return policy allows returns two weeks from date of purchase, we do not advise buying your books early.

Be aware that course materials are posted as requests are received from your instructors, so your course can show no materials today but have several listed tomorrow. Check the website often for additions and changes, and be sure to read the returns policy.


Are there limits on the kinds of materials I can return for refund?

Returns are restricted. If you wish to return something you bought online, please call Customer Service at 604-432-8379 before sending it back. (Shipping is at your expense). Check our returns policy for details.


When can I pick up my order, if I select Pick Up at Bookstore Annex Bldg NE9?

Online orders are ready for pick up two business days after your order is placed and will be held for 90 days. We will attempt to contact you at the email address you provided us if your order has not been picked up by this time. After this time, any unclaimed purchases will either be recycled or reabsorbed into inventory without refund. Please allow additional processing time for orders placed the weeks prior to and during January, April, and September Rush.


What if I can't pick up my online order before 4:00 pm?

If you can't make it into the Bookstore Annex before 4:00 pm, select "Library after 4 pm pick-up Bldg SE14" as your shipping method. Your order will be ready to pick up at the library front counter two business days after it was placed.


Why do some items on my list of course materials show no price or say "out of stock/unavailable/in transit"?

When your instructors select materials for your course, we update the information into our systems right away. We still have to order and price the materials or have the materials printed so we will not have it in stock for three or four weeks after first listing it (depending on its availability from the publishers). Also, sometimes it is not possible to have accurate pricing until the book arrives along with an invoice. If your book or materials still show out of stock or unavailable after three weeks please call or email us for an update.

If your course number does not appear at all, please go to class first as there are likely no materials required.


Can I buy used books?

We will have the highest inventory of used books immediately after our monthly buyback. You will be able to purchase used books online if that option is not greyed out. Please note that used copies might sell out in our store while you are placing your order, which would affect our ability to fill your order.  In that case, we would contact you by email and ask if we can change your order to a new version.

Used books with access codes will likely not include a working version of that code, as these are one-time use and time sensitive.  The access code might need to be purchased separately through the publisher.