Frequently Asked Questions
- How long does it take to have a book ordered via the website?
- When can I start buying my books for the next term?
- Are there limits on the kinds of materials I can return for refund?
- When can I pick up my order, if I select Pick Up Order at Burnaby Bookstore?
- Why do some items on my list of course materials show no price or say "out of stock/unavailable/in transit"?
How long does it take to have a book ordered via the website?
Orders received before noon during regular business hours are shipped within three business days (excluding weekends and holidays). Please allow extra processing time during the weeks prior to and during September, January, and April Rush.
After shipping, your order will take about three business days to be delivered if you are located within British Columbia. Transit times outside B.C. vary. Please allow at least two weeks for delivery.Top
When can I start buying my books for the next term?
Approximately two months before term start. For example, the Spring term starts on April 11th, so you will be able to view and order course materials around the end of February.
Be aware that course materials are posted as requests are received from your instructors, so your course can show no materials today but have several listed tomorrow. Check the website often for additions and changes, and be sure to read the returns policy.Top
Are there limits on the kinds of materials I can return for refund?
Returns are restricted. If you wish to return something you bought online, please call Customer Service at 604-432-8379 before sending it back. (Shipping is at your expense). Check our returns policy for details.Top
When can I pick up my order, if I select Pick Up Order at Burnaby Bookstore?
Online orders are ready for pick up 2 business days after your order is placed and will be held for 90 days. We will attempt to contact you at the email address you provided us if your order has not been picked up by this time. After this time, any unclaimed purchases will either be recycled or reabsorbed into inventory without refund.Top
Why do some items on my list of course materials show no price or say "out of stock/unavailable/in transit"?
When your instructors select materials for your course, we update the information into our systems right away. We still have to order and price the materials or have the materials printed so we will not have it in stock for three or four weeks after first listing it (depending on its availability from the publishers). Also, sometimes it is not possible to have accurate pricing until the book arrives along with an invoice. If your book or materials still show out of stock or unavailable after three weeks please call or email us for an update.
If your course number does not appear at all, please go to class first as there are likely no materials required.Top