Orders received before noon during regular business hours are shipped within three business days (excluding weekends and holidays). 

After shipping, your order will take about three business days to be delivered if you are located within British Columbia. Transit times outside B.C. vary. Please allow at least two weeks for delivery. [top]

Approximately two months before term start. For example, the Spring term starts on April 11th, so you will be able to view and order course materials around the end of February.

Be aware that course materials are posted as requests are received from your instructors, so your course can show no materials today but have several listed tomorrow. Check the website often for additions and changes, and be sure to read the returns policy . [top]

Returns are restricted. If you wish to return something you bought online, please call Customer Service at 604-432-8379 before sending it back. (Shipping is at your expense). Check our returns policy for details. [top]

When your instructors select materials for your course, we update the information into our systems right away. We still have to order and price the materials or have the materials printed so we will not have it in stock for three or four weeks after first listing it (depending on its availability from the publishers). Also, sometimes it is not possible to have accurate pricing until the book arrives along with an invoice. If your book or materials still show out of stock or unavailable after three weeks please call or email us for an update.

If your course number does not appear at all, please go to class first as there are likely no materials required.[top]