Returns

Please read before you buy.

Course Materials

• Original cash register receipt is required
• Refunds/exchanges will be accepted within two weeks of purchase
• All purchases made during exam periods are FINAL SALE
• New books must be in mint condition: no writing or highlighting, soiled edges, scratched/bent covers, open CD envelopes or open pin-codes
• BCIT Custom course manuals and all code books are non-refundable, no exceptions
• Materials that are shrink-wrapped or in sealed boxed sets are not refundable, if opened

General Merchandise and Supplies, and General Books

• Original cash register receipt is required
• Refunds/exchanges will be accepted within two weeks of purchase
• Office supplies will be exchanged for merchandise of equal or greater value
• Books must be in mint condition: no writing or highlighting, soiled edges, scratched/bent covers
• Items out of sealed packaging are non-refundable
• For hygienic reasons, stethoscopes, lab coats, and earbuds/headphones are non-refundable

Other Non-refundable Items

• Digital course materials (NowPrepay e-texts and NowPrepay pin-codes)
• All opened software products
• NowPrepay phone cards
• Special orders

Online Orders

Policies stated apply to all Web/Mail orders. Please call Customer Service (604-432-8379 or toll-free at 1-877-333-8379) before sending back any items purchased on-line.

Shipping/handling fees are non-refundable. Costs associated with shipment returns are the responsibility of the customer.

Return to:

BCIT Bookstore Returns
3700 Willingdon Avenue
Burnaby, British Columbia
Canada V5G 3H2