Learning Outcomes

Upon completion of this course, participants will have learned:

• How to work through many of the concepts of change management.
• The application of these principles relevant to their workplace.
• Approaches to planning, developing, implementing and evaluating change initiatives.
• The application and analysis of various models for change include the development of innovative change processes for practical management situations, and promotion of improvements that allow and enhance a quality focus.
• A focus on improvement and the ability to plan for continuous improvement as a focused means of continually improving services, technology, and products.
• The utilization of alliances, partnerships, and teams in the technological, structural and people-oriented issues in generating organizational outcomes.
• That quality leadership demands constantly monitoring and improving systems and decision-making practices so that internal and external customers are provided with what they want, when and how they want it, and the means to provide input into the overall development of highly efficient systems for feedback and improvement processes.

Effective as of Fall 2003