Learning Outcomes

Upon successful completion of this course, the student will be able to:

• Describe the operations function and the nature of the operations manager’s job.
• Describe the primary ways business organizations compete.
• Define the term productivity and explain its importance to organizations.
• Explain key issues in product and service design.
• Explain the importance of capacity planning.
• Describe basic processing operations.
• Describe basic layout types.
• Explain the importance of work design and methods analysis.
• Describe some of the major factors that affect location decisions.
• Explain why product / service quality is important.
• Describe TQM.
• Demonstrate the problem solving process and the use of the seven quality tools.
• Explain the need to manage the supply chain.
• Discuss the objectives of inventory management.
• Articulate the requirements for effective inventory management.
• Describe MRP/ERP/JIT and their application.

Effective as of Winter 2017