British Columbia Institute of Technologywww.bcit.ca/study/courses/opmt1107

Important Notice: COVID-19 Institute response

BCIT

OPMT 1107 - Quality Management for Service Industries

Operations Management Part-time Studies Course

School of Business + Media

BCIT is planning for a substantial return to on-campus activity for the Winter 2022 term as informed by BC Provincial Health Officer guidelines. Refer to each course listing for details.

Course Details

Presents methods, techniques, programs and strategies to implement and maintain quality in the service sector. The students will learn to identify customer expectations and design unique characteristics for service delivery systems that achieve customer satisfaction and overall improvement of processes. Video presentations, case studies and mini-projects will help students develop solutions to service quality problems. Recommended for individuals who want to advance in their careers or are currently working in banking, health care services, the hospitality industry, public utilities, personal services, government, food services, retail trade, etc. No prerequisites.

Credits

3.0

This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.

Related Programs

OPMT 1107 is offered as a part of the following programs:

School of Business + Media

  1. Operations Management (Management Engineering Option)
    Part-time   Certificate

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