British Columbia Institute of

Important Notice: COVID-19 Institute response


OFFC 1015 - Medical Office Practices

Office Skills Training Part-time Studies Course

School of Business + Media

BCIT is planning for a substantial return to on-campus activity for the Winter 2022 term as informed by BC Provincial Health Officer guidelines. Refer to each course listing for details.

Course Details

​This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.


OFFC 1001





Winter 2022

Below is one offering of this course for the Winter 2022 term.

CRN 86265

Mon Jan 03 - Mon Mar 21 11 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 03 - Mar 21 Mon 18:00 - 21:15 Online


Candace Travis

Course Outline




  1. Internet delivery format.
  2. *Permission required to register for this course IF the prerequisite has not been completed. EMAIL the Program Assistant and INCLUDE YOUR STUDENT NUMBER. *Attendance to the first class is mandatory, no late registrations. *No class February 21st. *This is not a self-paced course. You will be expected to be available and online on the posted days and times shown on your registration schedule. It is important to have a stable and consistent internet connection to access course content. Course content, type and quality of assignments, and general standards for this online course are the same as classroom courses. To be successful in this online course, plan to spend 7-10 hours per week on your studies, starting Week 1. *Computer, Microphone, and Webcam required.
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering is in progress. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

In Progress

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Demonstrate effective communication and reception skills.
  • Communicate professionally with health-care professionals and patients.
  • Schedule appointments efficiently.
  • Prioritize work tasks using time management skills.
  • Name the major drug classifications and their effects on patients and name commonly used medications.
  • Accurately document and maintain medical records.
  • Competently prepare and file charts in alphabetical order.
  • Incorporate ethical decision making in performing duties.
  • Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
  • State the steps needed to refer a patient to a specialist.
  • Apply critical thinking and problem solving techniques to resolve patient concerns and complaints.
  • Describe the roles of the health authorities.
  • Describe the role of pharmaceutical representatives in a medical environment.
  • State the differences between controlled prescriptions and regular prescriptions.
  • Illustrate the importance of maintaining patient confidentiality.
  • Describe the procedures for releasing information.
  • Describe the community resources and associated medical organizations available to health professionals and patients.

Effective as of Fall 2018

Related Programs

OFFC 1015 is offered as a part of the following programs:

School of Business + Media

  1. Medical Office Assistant
    Part-time   Associate Certificate

Contact Us

If you have a comment or question about this course, please complete and submit the form below.

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