This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.
*Permission required to register for this course IF the prerequisite has not been completed. Contact the Program Assistant WITH YOUR STUDENT NUMBER: aShine@bcit.ca 604-451-7198. *Attendance to the first class is mandatory, no late registrations.
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Upon successful completion of this course, the student will be able to:
Demonstrate effective communication and reception skills.
Communicate professionally with health-care professionals and patients.
Schedule appointments efficiently.
Prioritize work tasks using time management skills.
Name the major drug classifications and their effects on patients and name commonly used medications.
Accurately document and maintain medical records.
Competently prepare and file charts in alphabetical order.
Incorporate ethical decision making in performing duties.
Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
State the steps needed to refer a patient to a specialist.
Apply critical thinking and problem solving techniques to resolve patient concerns and complaints.
Describe the roles of the health authorities.
Describe the role of pharmaceutical representatives in a medical environment.
State the differences between controlled prescriptions and regular prescriptions.
Illustrate the importance of maintaining patient confidentiality.
Describe the procedures for releasing information.
Describe the community resources and associated medical organizations available to health professionals and patients.
Effective as of Fall 2018
OFFC 1015 is offered as a part of the following programs:
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