This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.
Below is one offering of this course for the Winter 2020 term.
Wed Jan 08 - Wed Mar 25 12 Weeks
1 seat remaining as of Dec 10, 2019 1:20 pm (PST). Availability may change at any time.
OFFC 1015 is offered as a part of the following programs: