British Columbia Institute of

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OFFC 1015 - Medical Office Practices

Office Skills Training Part-time Studies Course

School of Business

Course Details

‚ÄčThis course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.


OFFC 1001





Winter 2020

Below is one offering of this course for the Winter 2020 term.

CRN 86265

Wed Jan 08 - Wed Mar 25 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 08 - Mar 25 Wed 18:30 - 21:30 BBY SE12 Rm. 309



Course Outline




  1. *Permission required to register for this course IF the prerequisite has not been completed. Contact the Program Assistant WITH YOUR STUDENT NUMBER: 604-451-7198. *Attendance to the first class is mandatory, no late registrations. *If this section is full, you can add your contact information to the waitlist.

1 seat remaining as of Dec 10, 2019 1:20 pm (PST). Availability may change at any time.

Related Programs

OFFC 1015 is offered as a part of the following programs:

School of Business

  1. Medical Office Assistant
    Part-time   Associate Certificate

Programs and courses are subject to change without notice.

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BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

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Registration is now open for the Winter 2020 term.

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Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at on the first day of any course you are registered for.

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