This course will prepare the student with the basic knowledge needed in medical office administration and procedures and professional conduct. Students will develop skills in appointment scheduling, reception and communication skills filing, referrals, and pharmacology. There will be discussions related to patient rights and the allied professionals who are utilized within the medical field. A variety of medical abbreviations and an introduction to the use of the B.C. Medical Directory will also be presented. Various office scenarios will be presented and problem solving techniques will be taught so that students will feel confident when dealing with patient concerns related to their MOA duties.
***OFFC 1001 must be completed before registration to OFFC 1006. *** This class starts promptly at 6pm. Attendance to the first class is mandatory, no late registrations permitted. ***If this section is full, you can SUBSCRIBE to be notified if another section gets scheduled.
Upon successful completion, the student will be able to:
Demonstrate and identify effective communication and reception skills.
Perform appointment-scheduling skills efficiently and coordinate work according to time management skills learned
Recognize drug classifications and the names of some commonly used medications
Document accurately and maintain medical records
Establish competency in filing and chart preparation
Integrate medical ethics into the workplace
Identify commonly used abbreviations in the medical field
Recognize the proper steps taken when performing patient referrals to Specialists
Develop office management skills
Apply the above-learned skills and knowledge to effectively help with problem solving as it relates to the medical office assistant and medical administration
Effective as of Fall 2012
OFFC 1006 is offered as a part of the following programs:
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