This course will prepare the student with the basic knowledge needed in medical office administration and procedures and professional conduct. Students will develop skills in appointment scheduling, reception and communication skills filing, referrals, and pharmacology. There will be discussions related to patient rights and the allied professionals who are utilized within the medical field. A variety of medical abbreviations and an introduction to the use of the B.C. Medical Directory will also be presented. Various office scenarios will be presented and problem solving techniques will be taught so that students will feel confident when dealing with patient concerns related to their MOA duties.