This course is for potential inspectors/investigators charged with the responsibility of looking into complaints from the public or from within organizations of all types. Participants will be provided with knowledge and skills required to investigate complaints in accordance with governing legislation. Guidance by an experienced inspector/investigator into the investigation process utilizing examples of specialized tools and case studies, will provide resources and references for the inspector/investigator.
This course isn't currently offered through BCIT Part-time Studies. Please check back next term or subscribe to receive email updates.
Upon successful completion of ths course, the student will be able to:
Understand best practices in investigations.
Appreciate the role of the Investigator.
Know the skills and attributes needed to do the work of an Investigator.
Describe how to meet the Rights of all individuals involved in an inquiry.
Learn effective planning and reporting strategies and skills.
Develop acute listening and observational skills when investigating.
Develop powerful, strategic interviewing skills.
Cultivate accurate assessment skills in terms of respondent behaviours.
Know how to do the work; procedures in investigation.
Describe ethical, self-care and professional considerations for the Investigator.
Effective as of Winter 2017
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