British Columbia Institute of Technologywww.bcit.ca/study/courses/busa2905

BCIT

BUSA 2905 - Managing Conflict in the Workplace

Business Administration Part-time Studies Course

School of Business

Course Details

This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.

Credits

3.0

Cost

$475.55

Fall 2018

Below is one offering of this course for the Fall 2018 term.

CRN 37951

Tue Sep 04 - Sat Nov 24 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 04 - Nov 24 Online

Instructor

Michelle McMorran

Course Outline

Cost

$475.55

Notes

  1. Internet delivery format.
  2. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates.
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering is in progress and full. Please check back next term or subscribe to receive email updates.

In Progress and Full

Learning Outcomes

To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.

Upon successful completion of this course the student will be able to:

  • Identify common sources/costs of conflict.
  • Examine your own response to conflict and your colleagues’ responses to conflict.
  • Develop effective communication in conflict situations.
  • Describe effective/appropriate responses to the resolution of issues in the workplace.
  • Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
  • Evaluate the necessity/requirement for third party intervention.
  • Developing an environment for prevention.
  • Describe/apply appropriate conflict resolution models to a variety of case studies.
  • Design a communication/conflict resolution program.
  • Relate corporate goals/planning in the union and non-union environment.
  • Utilize a risk based approach to identify opportunities for prevention of conflict.

Effective as of Fall 2012

Related Programs

BUSA 2905 is offered as a part of the following programs:

School of Business

  1. Advanced Human Resource Management
    Part-time   Certificate
  2. Fire Executive Management
    Part-time/Distance & Online Learning   BCIT/Industry Partnership Certificate
  3. Human Resource Management
    Part-time   Certificate
  4. Leadership
    Part-time   Associate Certificate
  5. Leadership
    Part-time/Distance & Online Learning   Statement of Completion
  6. Management Skills in Communication and Negotiation
    Part-time/Distance & Online Learning   Statement of Completion
  7. Project Management
    Part-time   Associate Certificate

Books & Supplies

The BCIT bookstore carries textbooks, general reference books, software, and stationery. Please visit bcit.ca/bookstore for more information.

Fall 2018

Books for Fall 2018 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Distance & Online Learning Bookstore

If you are taking this course through either Distance Education or Online Learning, please purchase books for this course at the BCIT Distance & Online Learning Bookstore.

Image not available
Cei Digital: Conflict Survival Kit
Author Goodwin
Publisher Ph
Copyright 2013
Binding Digital Version
ISBN 978-0-13289-627-6
Price $65.95
Choose One

Image not available
Conflict Survival Kit
Author Goodwin
Publisher Ph
Copyright 2013
Binding Paperback
ISBN 978-0-13274-105-7
Price $108.50
Choose One

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Contact Information

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Registration News

Registration is currently open for the Fall 2018 term.

The sneak preview for the Winter 2019 term starts Fri, Oct 19 at 8:30 am (PDT).

Students may register for Winter 2019 term courses online, by phone, mail or in-person starting Wed, Oct 24 at 9:00 am (PDT).

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Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at www.bcit.ca/rooms on the first day of any course you are registered for.

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