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BUSA 2905 - Managing Conflict in the Workplace

Business Administration Part-time Studies Course

School of Business

Course Details

This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.

Credits

3.0

Cost

$485.06 - $494.09 See individual course offerings below for actual costs.

Fall 2019

Below is one offering of this course for the Fall 2019 term.

CRN 37951

Tue Sep 03 - Sat Nov 23 12 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 03 - Nov 23 Online

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$485.06

Notes

  1. Internet delivery format.
  2. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates.
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering is in progress. Please check back next term or subscribe to receive email updates.

In Progress

Winter 2020

Below are two offerings of this course for the Winter 2020 term.

CRN 79118

Tue Jan 07 - Sat Mar 28 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 07 - Mar 28 Online

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$494.09

Notes

  1. Internet delivery format.
  2. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates. Is online learning for you? Please take a look at our FAQ pages www.bcit.ca/distance/faq.shtml and www.bcit.ca/distance/foryou.shtml
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering is full. Please check back next term or subscribe to receive email updates.

Full

CRN 44240

Thu Jan 09 - Thu Mar 26 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 09 - Mar 26 Thu 18:00 - 21:00 DTC Rm. 464

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$494.09

This course offering is full. Please check back next term or subscribe to receive email updates.

Full

Learning Outcomes

To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.

Upon successful completion of this course the student will be able to:

  • Identify common sources/costs of conflict.
  • Examine your own response to conflict and your colleagues’ responses to conflict.
  • Develop effective communication in conflict situations.
  • Describe effective/appropriate responses to the resolution of issues in the workplace.
  • Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
  • Evaluate the necessity/requirement for third party intervention.
  • Developing an environment for prevention.
  • Describe/apply appropriate conflict resolution models to a variety of case studies.
  • Design a communication/conflict resolution program.
  • Relate corporate goals/planning in the union and non-union environment.
  • Utilize a risk based approach to identify opportunities for prevention of conflict.

Effective as of Fall 2012

Programs and courses are subject to change without notice.

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English Language Proficiency

BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

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Registration News

Registration is now open for the Winter 2020 term.

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at www.bcit.ca/rooms on the first day of any course you are registered for.

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