British Columbia Institute of

Important Notice: COVID-19 Institute response


BUSA 2905 - Managing Conflict in the Workplace

Business Administration Part-time Studies Course

School of Business + Media

BCIT is planning for a substantial return to on-campus activity for the fall 2021 term as informed by BC Public Health Officer guidelines. Refer to each course listing for details.

Course Details

This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.




$504.07 - $504.24 See individual course offerings below for actual costs.

Winter 2022

Below are two offerings of this course for the Winter 2022 term.

CRN 79118

Tue Jan 04 - Sat Mar 26 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 04 - Mar 26 Online


Kathleen Wong

Course Outline

TBD – see Learning Outcomes in the interim




  1. Internet delivery format.
  2. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates. Is online learning for you? Please take a look at our FAQ pages and
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

4 seats remaining as of Nov 29, 2021 10:15 pm (PST). Availability may change at any time.

CRN 44240

Thu Jan 06 - Thu Mar 24 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 06 - Mar 24 Thu 18:00 - 21:00 DTC DTC Rm. 686


Heidi Bachert-Burke

Course Outline

TBD – see Learning Outcomes in the interim



Learning Outcomes

To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.

Upon successful completion of this course the student will be able to:

  • Identify common sources/costs of conflict.
  • Examine your own response to conflict and your colleagues’ responses to conflict.
  • Develop effective communication in conflict situations.
  • Describe effective/appropriate responses to the resolution of issues in the workplace.
  • Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
  • Evaluate the necessity/requirement for third party intervention.
  • Developing an environment for prevention.
  • Describe/apply appropriate conflict resolution models to a variety of case studies.
  • Design a communication/conflict resolution program.
  • Relate corporate goals/planning in the union and non-union environment.
  • Utilize a risk based approach to identify opportunities for prevention of conflict.

Effective as of Fall 2012

Related Programs

BUSA 2905 is offered as a part of the following programs:

School of Business + Media

  1. Advanced Human Resource Management
    Part-time   Certificate
  2. Fire Executive Management
    Part-time/Distance & Online Learning   BCIT/Industry Partnership Certificate
  3. Human Resource Management
    Part-time   Certificate
  4. Leadership
    Part-time   Associate Certificate
  5. Leadership
    Part-time/Distance & Online Learning   Statement of Completion
  6. Management Skills in Communication and Negotiation
    Part-time/Distance & Online Learning   Statement of Completion
  7. Project Management
    Part-time   Associate Certificate

School of Health Sciences

  1. Advanced Safety Management
    Part-time/Distance & Online Learning   Certificate


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Registration is now open for the Winter 2022 term.

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