British Columbia Institute of Technologywww.bcit.ca/study/courses/busa2905

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BCIT

BUSA 2905 - Managing Conflict in the Workplace

Business Administration Part-time Studies Course

School of Business

Course Details

This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.

Credits

3.0

Cost

$475.00

Winter 2018

Below are two offerings of this course for the Winter 2018 term.

CRN 44240

Tue Jan 09 - Tue Mar 27 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 09 - Mar 27 Tue 17:30 - 20:30 DTC Rm. 830

Instructor

Edith Kirkpatrick

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$475.00

This course offering is in progress. Please check this page for other currently available offerings or subscribe to receive email updates.

In Progress

CRN 79118

Tue Jan 09 - Sat Mar 31 12 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 09 - Mar 31 Online

Instructor

Michelle McMorran

Course Outline

Cost

$475.00

Notes

  1. Internet delivery format.
  2. Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates. Is online learning for you? Please take a look at our FAQ pages www.bcit.ca/distance/faq.shtml and www.bcit.ca/distance/foryou.shtml
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering is in progress and full. Please check this page for other currently available offerings or subscribe to receive email updates.

In Progress and Full

Spring/Summer 2018

Below are two offerings of this course for the Spring/Summer 2018 term.

CRN 60250

Tue Apr 10 - Sat Jun 30 12 Weeks

Class Meeting Times

Dates Days Times Locations
Apr 10 - Jun 30 Online

Instructor

Michelle McMorran

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$475.00

Notes

  1. Internet delivery format.
  2. Students must submit email address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. Frequent contributions to asynchronous (not real time) online discussions is required to achieve a passing final grade. Is online learning for you? Please take a look at our FAQ pages www.bcit.ca/distance/faq.shtml and www.bcit.ca/distance/foryou.shtml
  3. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

CRN 57682

Mon Jul 09 - Fri Jul 13 5 Days

Class Meeting Times

Dates Days Times Locations
Jul 09 - Jul 13 Mon - Fri 09:00 - 17:00 DTC Rm. 830

Instructor

Iren Heder

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$475.00

Notes

  1. Due the intensive nature of this course it is recommended that students have completed at least English 12 or COMM 1103 to be successful.

Learning Outcomes

To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.

Upon successful completion of this course the student will be able to:

  • Identify common sources/costs of conflict.
  • Examine your own response to conflict and your colleagues’ responses to conflict.
  • Develop effective communication in conflict situations.
  • Describe effective/appropriate responses to the resolution of issues in the workplace.
  • Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
  • Evaluate the necessity/requirement for third party intervention.
  • Developing an environment for prevention.
  • Describe/apply appropriate conflict resolution models to a variety of case studies.
  • Design a communication/conflict resolution program.
  • Relate corporate goals/planning in the union and non-union environment.
  • Utilize a risk based approach to identify opportunities for prevention of conflict.

Effective as of Fall 2012

Related Programs

BUSA 2905 is offered as a part of the following programs:

School of Business

  1. Advanced Human Resource Management
    Part-time   Certificate
  2. Fire Executive Management
    Part-time/Distance & Online Learning   BCIT/Industry Partnership Certificate
  3. Human Resource Management
    Part-time   Certificate
  4. Leadership
    Part-time   Associate Certificate
  5. Leadership
    Part-time/Distance & Online Learning   Statement of Completion
  6. Management Skills in Communication and Negotiation
    Part-time/Distance & Online Learning   Statement of Completion
  7. Project Management
    Part-time   Associate Certificate

Books & Supplies

The BCIT bookstore carries textbooks, general reference books, software, and stationery. Please visit bcit.ca/bookstore for more information.

Winter 2018

Books for Winter 2018 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Downtown Campus Bookstore

If you are taking this course at the BCIT Downtown Campus (DTC), please purchase books for this course at the BCIT Downtown Campus Bookstore.

Conflict Survival Kit: Tools for Resolving Conflict at Work (2nd Edition)
Author Daniel B. Griffith, Cliff Goodwin
Publisher Pearson
Copyright 2013
Binding Paperback
ISBN 978-0-13274-105-7
Price $108.50
Required

BCIT Distance & Online Learning Bookstore

If you are taking this course through either Distance Education or Online Learning, please purchase books for this course at the BCIT Distance & Online Learning Bookstore.

Conflict Survival Kit: Tools for Resolving Conflict at Work (2nd Edition)
Author Daniel B. Griffith, Cliff Goodwin
Publisher Pearson
Copyright 2013
Binding Paperback
ISBN 978-0-13274-105-7
Price $108.50
Required

Spring/Summer 2018

Books for Spring/Summer 2018 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Distance & Online Learning Bookstore

If you are taking this course through either Distance Education or Online Learning, please purchase books for this course at the BCIT Distance & Online Learning Bookstore.

Conflict Survival Kit: Tools for Resolving Conflict at Work (2nd Edition)
Author Daniel B. Griffith, Cliff Goodwin
Publisher Pearson
Copyright 2013
Binding Paperback
ISBN 978-0-13274-105-7
Price $108.50
Required

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Registration is now open for the Spring/Summer 2018 term.

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