This highly interactive course is designed to identify and manage conflict in the workplace. Case studies, role playing and student experiences will contribute to the development of a specific body of knowledge for contemporary managers.
Students must submit e-mail address when registering. To be successful in our online courses, plan to spend 7-10 hours per course each week on your studies, starting Week 1. Our courses are paced and highly interactive with participation requirements weekly. This online course is NOT self-paced. You must have an e-mail address and access to a computer capable of downloading basic documents. You are not required to be online at a specific time of the day; however you are required to submit all assignments on their due dates.
Important course information will be sent to you prior to your course start
date. Check your myBCIT email account to
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To enhance existing communication skills and identify appropriate processes/techniques to prevent and/or manage conflict.
Upon successful completion of this course the student will be able to:
Identify common sources/costs of conflict.
Examine your own response to conflict and your colleagues’ responses to conflict.
Develop effective communication in conflict situations.
Describe effective/appropriate responses to the resolution of issues in the workplace.
Develop confidence, in a group setting, in discussing and presenting difficult and sensitive issues including harassment and discrimination.
Evaluate the necessity/requirement for third party intervention.
Developing an environment for prevention.
Describe/apply appropriate conflict resolution models to a variety of case studies.
Design a communication/conflict resolution program.
Relate corporate goals/planning in the union and non-union environment.
Utilize a risk based approach to identify opportunities for prevention of conflict.
Effective as of Fall 2012
BUSA 2905 is offered as a part of the following programs:
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