We all encounter people we find difficult to deal with. If not properly managed, these situations can escalate into confrontations - personally stressful and seldom productive. There are time-tested approaches, however, which can defuse these situations, increase communication, and shift the focus from conflict to problem solving. Learn to reduce your own stress and improve your results when dealing with those you have difficulty with. This workshop will provide participants the skills and knowledge to allow them to deal effectively with difficult people and situations. The workshop will be interactive and will utilize discussion, group exercises, games, videos and role play to allow participants to personalize these concepts and skills.
At the end of the workshop, participants should:
Effective as of Spring/Summer 2015
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