This two-day workshop is designed for new supervisors or people interested in leadership responsibility. Participants increase their self-confidence and leadership abilities and establish a foundation for further training in supervision and management.
This course was retired after the Fall 2019 term and is no longer offered through BCIT Part-time Studies.
Upon successful completion of this course, the student will be able to:
Understand the nature of supervision including the role of a supervisor and the competencies they are expected to possess and use.
Describe an effective plan outlining the transition from the role of employee to that of a supervisor.
Achieve productivity through people – identify barriers and solutions to increase productivity, describe ways to create and maintain a motivating environment.
Effectively delegate tasks – describe the steps and conditions necessary for delegation.
Describe the approaches to problem solving and decision making. Demonstrate decision making models including individual and group decision making.
Describe how to deal with the problem employee – identify the steps to deal with a conflict, explain how to address typical difficult employee behaviour situations.
Understand and appreciate group dynamics and working in teams. Describe the difference between a group and a team. Explain the conditions that support team formation and performance.