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AUTO 2160 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. All PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

​This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.

Credits

2.0

Cost

$505.91

Spring/Summer 2021

Below is one offering of this course for the Spring/Summer 2021 term.

CRN 67104

Tue Apr 13 - Thu May 06 4 Weeks

Class Meeting Times

Dates Days Times Locations
Apr 13 - May 04 Tue/Thu 18:00 - 21:00 Online Delivery
See Notes below
May 06 Thu 18:00 - 21:00 Online Delivery
See Notes below

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$505.91

Notes

  1. This a blended course. All classes will be delivered online except the last one. On May 6th students will meet at BCIT Burnaby Campus to demonstrate service advisor skills.

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Explain various automotive service management organizations and structures
  • Describe service advising responsibilities and job description / expectations
  • Demonstrate customer sales and relation techniques
  • Describe various forms and procedures used in service and repair facilities
  • Practice customer satisfaction strategies
  • Provide written job estimate and quotations for various automotive repair operations
  • Showcase ownership maintenance requirements for typical vehicle technologies

Effective as of Fall 2020

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