This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.
Below is one offering of this course for the Winter 2022 term.
Tue Jan 11 - Thu Feb 03 4 Weeks
|Jan 11 - Feb 01||Tue/Thu||18:00 - 21:00||Online|
|Feb 03||Thu||18:00 - 21:00||BBY|
TBD – see Learning Outcomes in the interim
This course offering has been cancelled. Please check back next term or subscribe to receive email updates.
Upon successful completion of this course, the student will be able to:
Effective as of Fall 2020
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