British Columbia Institute of Technologywww.bcit.ca/study/courses/auto2160

Important Notice: COVID-19 Institute response

BCIT

AUTO 2160 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

BCIT is planning for a substantial return to on-campus activity for the Winter 2022 term as informed by BC Provincial Health Officer guidelines. Refer to each course listing for details.

Course Details

​This online course introduces participants to customer handling and shop administration within the automotive service and repair industry. Potential candidates are: upgrading technicians, vehicle enthusiasts looking to expand their theoretical knowledge of the auto industry, career transitioners, and those seeking general knowledge for a career in automotive service advising. Topics discussed, but not limited to are: trends in the automotive industry, pay structures, flat rate schedules, price quotations, marketing, customer handling and follow-up, and understanding vehicle maintenance and repair.

Credits

2.0

Cost

$516.98

Winter 2022

Below is one offering of this course for the Winter 2022 term.

CRN 88156

Tue Jan 11 - Thu Feb 03 4 Weeks

Class Meeting Times

Dates Days Times Locations
Jan 11 - Feb 01 Tue/Thu 18:00 - 21:00 Online
Feb 03 Thu 18:00 - 21:00 BBY

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$516.98

Notes

  1. This a blended course. All classes will be delivered online except Feb 3rd where students have to show service advisor skills at BCIT Burnaby campus.
  2. Important course information will be sent to you prior to your course start date. Check your myBCIT email account to access this information.

This course offering has been cancelled. Please check back next term or subscribe to receive email updates.

Cancelled

Learning Outcomes

Upon successful completion of this course, the student will be able to:

  • Explain various automotive service management organizations and structures
  • Describe service advising responsibilities and job description / expectations
  • Demonstrate customer sales and relation techniques
  • Describe various forms and procedures used in service and repair facilities
  • Practice customer satisfaction strategies
  • Provide written job estimate and quotations for various automotive repair operations
  • Showcase ownership maintenance requirements for typical vehicle technologies

Effective as of Fall 2020

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English Language Proficiency

BCIT's Part-time Studies English Language Proficiency Standard is English 12 (or equivalency). Students who do not meet this requirement should upgrade their English skills prior to any future registration.

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Registration News

Registration is currently open for the Winter 2022 term.

The sneak preview for the Spring/Summer 2022 term starts Fri, Feb 18 at 8:30 am (PST).

Students may register for Spring/Summer 2022 term courses online or by phone starting Wed, Feb 23 at 9:00 am (PST).

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at www.bcit.ca/rooms on the first day of any course you are registered for.

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