Introduces the creation of a formal management strategy on how to effectively manage a service outlet. Provides an overview of various areas such as staffing, equipment and faciities, business management, marketing and service operations. Teaches the service manager or owner/operator to have adequate control over the business profitability while maintaining high customer satisfaction and staff participation.
70% in AUTO 0143
Upon successful completion, the student will be able to:
Effective as of Winter 2005
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