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AUTO 0160 - Automotive Service Management 1

Automotive Mechanics Part-time Studies Course

School of Transportation

Course Details

Introduces the creation of a formal management strategy on how to effectively manage a service outlet. Provides an overview of various areas such as staffing, equipment and faciities, business management, marketing and service operations. Teaches the service manager or owner/operator to have adequate control over the business profitability while maintaining high customer satisfaction and staff participation.

Prerequisite(s)

70% in AUTO 0143

Credits

0.0

Cost

$331.83

Winter 2020

Below is one offering of this course for the Winter 2020 term.

CRN 82100

Mon Feb 24 - Wed Mar 11 3 Weeks

Class Meeting Times

Dates Days Times Locations
Feb 24 - Mar 11 Mon/Wed 18:00 - 21:00 BBY

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$331.83

Learning Outcomes

Upon successful completion, the student will be able to:

  • Identify the subject areas related to staffing a service outlet;
  • Identify the necessary equipment and tools requirements for a service area;
  • Identify an initial design of a service facility;
  • Identify the various components of a primary level business plan; and,
  • Identify the subject areas to create a primary marketing and service operations program.

Effective as of Winter 2005

Books & Supplies

The BCIT bookstore carries textbooks, general reference books, software, and stationery. Please visit bcit.ca/bookstore for more information.

Winter 2020

Books for Winter 2020 offerings of this course are available in the following BCIT online bookstores. Please choose the bookstore appropriate for the offering you are considering.

BCIT Burnaby Bookstore

If you are taking this course, but are not taking it through either Distance Education or Online Learning, nor at the BCIT Downtown Campus (DTC), please purchase books for this course at the BCIT Burnaby Bookstore.

Image not available
Automotive Service Administration Practical Apps Text/Wkbk Pkg
Author Perry
Publisher 104162971
Copyright 2010
Binding Kit/Set/Package
Price $89.95
Required

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The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). BCIT will use this information to communicate with you regarding relevant BCIT programs, courses and services. This information is only used by authorized BCIT staff. Email communication sent to and from BCIT is routed through the United States of America. If you have any questions about BCIT's collection and use of this information, please contact BCIT’s manager of Information Access and Privacy.

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