Introduces the creation of a formal management strategy on how to effectively manage a service outlet. Provides an overview of various areas such as staffing, equipment and faciities, business management, marketing and service operations. Teaches the service manager or owner/operator to have adequate control over the business profitability while maintaining high customer satisfaction and staff participation.
70% in AUTO 0143
Below is one offering of this course for the Fall 2020 term.
Tue Oct 13 - Thu Oct 29 3 Weeks
|Oct 13 - Oct 29||Tue/Thu||18:00 - 21:00||BBY Online Delivery|
TBD – see Learning Outcomes in the interim
Upon successful completion, the student will be able to:
Effective as of Winter 2005
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