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AUTO 0160 - Automotive Service Management 1

Automotive Mechanics Part-time Studies Course

School of Transportation

To support you and your education, BCIT is adapting applied learning in formats appropriate to the unfolding global situation. Spring and Summer PTS classes are being delivered in an online format unless you are notified otherwise.

Course Details

Introduces the creation of a formal management strategy on how to effectively manage a service outlet. Provides an overview of various areas such as staffing, equipment and faciities, business management, marketing and service operations. Teaches the service manager or owner/operator to have adequate control over the business profitability while maintaining high customer satisfaction and staff participation.

Prerequisite(s)

70% in AUTO 0143

Credits

0.0

Cost

$339.72

Fall 2020

Below is one offering of this course for the Fall 2020 term.

CRN 33943

Tue Oct 13 - Thu Oct 29 3 Weeks

Class Meeting Times

Dates Days Times Locations
Oct 13 - Oct 29 Tue/Thu 18:00 - 21:00 BBY Online Delivery

Instructor

TBD

Course Outline

TBD – see Learning Outcomes in the interim

Cost

$339.72

Notes

  1. Textbook "Automotive Service Administration" is required (available for purchase at BCIT Burnaby Campus Bookstore).

Learning Outcomes

Upon successful completion, the student will be able to:

  • Identify the subject areas related to staffing a service outlet;
  • Identify the necessary equipment and tools requirements for a service area;
  • Identify an initial design of a service facility;
  • Identify the various components of a primary level business plan; and,
  • Identify the subject areas to create a primary marketing and service operations program.

Effective as of Winter 2005

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The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). BCIT will use this information to communicate with you regarding relevant BCIT programs, courses and services. This information is only used by authorized BCIT staff. Email communication sent to and from BCIT is routed through the United States of America. If you have any questions about BCIT's collection and use of this information, please contact BCIT’s manager of Information Access and Privacy.

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