TypeWell Transcribing - Quality Assurance for Service CoordinatorsQuality assurance is a shared responsibility and is essential to ensuring that students receive the best possible communication access.
TypeWell has high standards for quality communication access and notes for students who are deaf or hard of hearing. They believe that quality assurance is an important ongoing activity. Their website is a resource to assist you with ensuring your transcribers are maintaining their skills, as is PCASTypeWell quality assurance articles
Hiring Service Providers
The following suggestions will also guide you in this important process:
- Ensure that you hire only graduates of the TypeWell transcribing course:
- Review transcribers’ graduation report to ensure that the assignment you have in mind is a match to the transcriber's skills, especially if she/he is a new graduate.
- Check out TypeWell's guidance regarding hiring.
- Encourage the transcribers you hire to take advantage of the professional development opportunities available through TypeWell and PCAS.
- Direct them to skill consultations where they can explore one-on-one skill consultations, online learning options, refresher courses, Turbo Courselets and Quick Classes
- Conferences and workshops
- Further quality assurance initiatives include asking:
- Transcribers to coach each other (e.g. transcribe the same lecture and compare notes)
- Instructors to review a copy of the notes
- Students for feedback on the:
- quality of in-class communication access
- transcriber's willingness to adjust the format (e.g. amount of information, inclusion of environmental cues etc.) to match students' preferences
- quality and timeliness of notes
- transcriber’s professionalism (e.g. being on time, ensuring technical issues are addressed, communicating professionally, appropriately voicing for the student).
- Review transcripts for content, cohesiveness etc.