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Course Outlines

Course outlines are provided here for your information and reference as they become available and have received the required approvals.

Available BCIT course outlines can be accessed by selecting the term, the course subject and the course number from the dropdown list(s) below. If outlines are available for your selected term and course, they will then be listed. If any of these steps don’t result in what you are looking for, it indicates that no outline is currently available. If you are looking for an outline from a current term please check back closer to the start of the course or consult another outline from a previous term.  Please keep in mind that the content from previous outlines may be different than current offerings of the course. For historical outlines not covered in this system please contact BCIT Library at 604-432-8370 to see if they have the outline you require.

The course outline is a statement of educational intent and direction, providing BCIT students with clear, concise, accurate and readily available information related to course content and administration. BCIT course outlines are governed by Policy 5403 and the creation of course outlines is subject to the procedure described in 5403-PR1.

Subject
Airport Operations - AVAO

Course
3310

While no outlines currently exist for this course, below are the course learning outcomes/competencies.

Course Learning Outcomes/Competencies

Upon successful completion of this course, the student will be able to:

  • Describe the philosophy and concepts behind quality service.
  • Describe the various terms and significant developers of quality systems for today's business.
  • Describe the nature, attributes and expectations of a customer.
  • Describe service quality programs at airports.
  • Describe the characteristics of businesses and their staff in the delivery of customer service at a variety of levels.
  • Describe the various roles that personnel play in a quality improvement initiative.
  • Describe the reasons and means used to measure performance in a continuous quality improvement.
  • Describe how to analyze a work process at an airport.

Effective as of Fall 2006

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