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Course Outlines

COMM 1103

Introduction to Business and Technical Communication

School School of Computing and Academic Studies
Program Communication
Course Credits 3
Minimum Passing Grade 50%
Start Date September 11, 2021
End Date November 27, 2021
Total Hours 36
Total Weeks 12
Hours/Weeks 3
Delivery Type Other
Pre-requisites Students must have one of the following: 1) English 12 "67%" (C+) or equivalent (refer to BCIT's Admission page); 2) COMM 0015 score of 70 or better.
CRN 44474

Acknowledgement of Territories

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of Sḵwx̱wú7mesh (Squamish), səl̓ilwətaɁɬ (Tsleil-Waututh), and xwməθkwəy̓əm (Musqueam).

Instructor Details

Name Ken Eng
E-mail Instructor to provide
Location Virtual Classroom after class
Office Hours Instructor to provide

Course Description

This communication course teaches practical business communication techniques for planning, organizing, selecting, writing, and presenting information in business or industry. It covers routine memos, letters, request and reply letters, and oral presentations. NOTE: Students do not need to submit transcripts for entrance to this course. BUT, in the case of formal or informal grade appeals or reviews they will be asked to show proof of their English requirements. Students scoring below "C+" in English 12 should take COMM 1106 instead of COMM 1103. Students who wish to confirm their English level are strongly advised to take COMM 0015.

Course Learning Outcomes/Competencies

Upon successful completion of this course, the student will be able to:

  • Follow a systematic process in planning and writing business and technical documents.
  • Select and organize information to meet the needs of your readers.
  • Write sentences that are clear, concise, easily readable, and correct.
  • Use a positive, audience-oriented tone in written and oral communication.
  • Make written information more accessible through appropriate use of headings, lists, and white space.
  • Use the most effective strategies and patterns in organizing routine memos, emails, letters and short reports.
  • Prepare and deliver an effective oral presentation on a work-related topic.
  • Critically evaluate information to determine if it is accurate, relevant, and complete, and to use critical thinking to develop strong arguments.

Learning Resources

Required Textbooks

Bovée, C., Thill, J.V., & Scribner, J. A. Business Communication Essentials. 6th Custom Edition for BCIT. Toronto. Pearson. 2020.

Evaluation Criteria

Criteria % Comments
In-Class Activities10%
Revision Assignment10%In-Class
Letter Assignment10%Take Home
Email Assignment10%In-Class
Student Presentations10%
Final Exam25%

Course Schedule and Assignments

Course Schedule and Assignments



Lesson – Business Communication Essentials


Class Due


September 11, 2021

Introduction to Course - Ch 1 & 2

Diagnostic Writing Exercise



September 18, 2021

Planning Business Messages - Ch 3 & 4

Writing Practice



September 25, 2021

Writing Business Messages – Ch 4 & 5

Writing Practice



October 2, 2021

Completing Business Messages – Ch 5

Revision Assignment



October 9, 2021

Working with Email – Ch 6 & 7

Email Assignment



October 16, 2021

Working with Letters – CH 7

Midterm Review Practice



October 23, 2021




October 30, 2021

Oral Presentations - Ch 12

Presentation Topic



November 6, 2021

Specific Types of Letters -Ch7

Letter Assignment (Take Home)

Due in class 11


November 13, 2021

***Student Presentations***



November 20, 2021




November 27, 2021

******FINAL EXAM******


**** The course information and schedule may be subject to change.

BCIT Policy

Any student who needs special assistance in the event of a medical emergency or building evacuation (either because of a disability or for any other reason) should promptly inform their course instructor(s) and Accessibility Services of their personal circumstances.

Human Rights, Harassment and Discrimination:
The BCIT community is made up of individuals from every ability, background, experience and identity, each contributing uniquely to the richness and diversity of the BCIT community as a whole. In recognition of this, and the intrinsic value of our diversity, BCIT seeks to foster a climate of collaboration, understanding and mutual respect between all members of the community and ensure an inclusive accessible working and learning environment where everyone can succeed.

Respect, Diversity, and Inclusion is a supportive resource for both students and employees of BCIT, to foster a respectful learning and working environment. Any student who feels that they are experiencing discrimination or harassment (personal or human rights-related) can confidentially access this resource for advice and support. Please see Policy 7507 – Harassment and Discrimination and accompanying procedure.

Students should make themselves aware of additional Education, Administration, Safety and other BCIT policies listed at

Guidelines for School of Computing and Academic Studies

Students must successfully complete a course within a maximum of three (3) attempts at the course. Students with two attempts in a single course will be allowed to repeat the course only upon special written permission from the Associate Dean. Students who have not successfully completed a course within three attempts will not be eligible to graduate from their respective program.


I verify that the content of this course outline is current.
Ken Eng, Instructor
September 07, 2021

I verify that this course outline has been reviewed.
Shannon Kelly, FSA Markers
September 12, 2021

I verify that this course outline has been reviewed and complies with BCIT policy.
Patricia Sackville, Associate Dean
September 12, 2021

Note: Should changes be required to the content of this course outline, students will be given reasonable notice.