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Course Outlines

COMM 1103

Introduction to Business and Technical Communication

School School of Computing and Academic Studies
Program Communication
Course Credits 3
Minimum Passing Grade 50%
Start Date September 10, 2021
End Date November 26, 2021
Total Hours 36
Total Weeks 12
Hours/Weeks 3
Delivery Type Other
Pre-requisites Students must have one of the following: 1) English 12 "67%" (C+) or equivalent (refer to BCIT's Admission page); 2) COMM 0015 score of 70 or better.
CRN 37674

Acknowledgement of Territories

The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of Sḵwx̱wú7mesh (Squamish), səl̓ilwətaɁɬ (Tsleil-Waututh), and xwməθkwəy̓əm (Musqueam).

Instructor Details

Name Chad Fryer
E-mail Instructor to provide
Location NA
Office Hours Instructor to provide

Course Description

This communication course teaches practical business communication techniques for planning, organizing, selecting, writing, and presenting information in business or industry. It covers routine memos, letters, request and reply letters, and oral presentations. NOTE: Students do not need to submit transcripts for entrance to this course. BUT, in the case of formal or informal grade appeals or reviews they will be asked to show proof of their English requirements. Students scoring below "C+" in English 12 should take COMM 1106 instead of COMM 1103. Students who wish to confirm their English level are strongly advised to take COMM 0015.

Course Learning Outcomes/Competencies

Upon successful completion of this course, the student will be able to:

  • Follow a systematic process in planning and writing business and technical documents.
  • Select and organize information to meet the needs of your readers.
  • Write sentences that are clear, concise, easily readable, and correct.
  • Use a positive, audience-oriented tone in written and oral communication.
  • Make written information more accessible through appropriate use of headings, lists, and white space.
  • Use the most effective strategies and patterns in organizing routine memos, emails, letters and short reports.
  • Prepare and deliver an effective oral presentation on a work-related topic.
  • Critically evaluate information to determine if it is accurate, relevant, and complete, and to use critical thinking to develop strong arguments.

Learning Resources

  1. Course Textbook: Business Communication Essentials, Fifth Canadian Edition

**You can buy the e-book in the BCIT bookstore. You may be able to buy a used one that is also the Fifth Canadian Edition. I use the Fifth Canadian Edition for quizzes and activities and do not know about changes between editions. Buyer beware.

Please do not ask me to recommend or say if an old version is acceptable as I really do not know enough to give you an informed opinion. There is obviously risk and differences that you must accept. I only recommend the current editions and do not prepare alternative activities or assessments for older versions.

You can find the e-books at the BCIT bookstore:

Evaluation Criteria

Criteria % Comments
Professionalism5i.e. Discussion group participation and Homework
Quizzes10i.e. Textbook chapter review quizzes
Assignments35i.e. Messages, Videos, PPT slides
Mid-Term Exam20
Final Exam30

Evaluation deadlines are important in this class and are enforced to the minute. Deductions may range from 10% to 100%, depending on the assessment and lateness. You must have access to reliable electronic devices (you will be typing) and a good internet connection. You will need to be able to use Powerpoint and Word document, which is available free to all BCIT students, so gain access if you do not have it. If you have technical issues close to your assessment deadlines, please contact me immediately. Nothing is accepted beyond 30 minutes with no effort to communicate with me, and then it is up to my discretion depending on the problem. I may allow you to re-take an assignment or exam but a minimum of 20% may be charged depending on the situation. Persistent technological issues during assessments will not be accepted as an excuse.

If you have a valid emergency that you can support with official documentation, then alternative assessment solutions can be accommodated (alert me and then contact the Program Head for evaluation). It is always better to be direct and discuss before the assessment of any potential problem. Often a compromise can be found that is not available afterwards. Plagiarism and cheating are not tolerated. By reading these rules of conduct, you accept that anything that you submit is your own work and there will be penalties imposed due to late submissions when no official documentation is provided.

BCIT Policy

Any student who needs special assistance in the event of a medical emergency or building evacuation (either because of a disability or for any other reason) should promptly inform their course instructor(s) and Accessibility Services of their personal circumstances.

Human Rights, Harassment and Discrimination:
The BCIT community is made up of individuals from every ability, background, experience and identity, each contributing uniquely to the richness and diversity of the BCIT community as a whole. In recognition of this, and the intrinsic value of our diversity, BCIT seeks to foster a climate of collaboration, understanding and mutual respect between all members of the community and ensure an inclusive accessible working and learning environment where everyone can succeed.

Respect, Diversity, and Inclusion is a supportive resource for both students and employees of BCIT, to foster a respectful learning and working environment. Any student who feels that they are experiencing discrimination or harassment (personal or human rights-related) can confidentially access this resource for advice and support. Please see Policy 7507 – Harassment and Discrimination and accompanying procedure.

Students should make themselves aware of additional Education, Administration, Safety and other BCIT policies listed at

Guidelines for School of Computing and Academic Studies

Students must successfully complete a course within a maximum of three (3) attempts at the course. Students with two attempts in a single course will be allowed to repeat the course only upon special written permission from the Associate Dean. Students who have not successfully completed a course within three attempts will not be eligible to graduate from their respective program.


I verify that the content of this course outline is current.
Chad Fryer, Instructor
September 08, 2021

I verify that this course outline has been reviewed.
Shannon Kelly, FSA Markers
September 12, 2021

I verify that this course outline has been reviewed and complies with BCIT policy.
Patricia Sackville, Associate Dean
September 12, 2021

Note: Should changes be required to the content of this course outline, students will be given reasonable notice.