Help for Students
BCIT offers three technical support groups. Information Technology (IT), Educational Technology Services (ETS) and Audio Visual Services (AVS). You can contact us by phone, email or drop in for assistance.
Phone: 604-412-7444 or 1-800-351-5533
Option 1: IT Support
Option 2: ETS and Desire2Learn Support (D2L)
Option 3: AV Support
Or email firstname.lastname@example.org and include your BCIT ID number, Full Name and detailed information on the issue.
More information about these three areas:
IT can assist you with questions about computers, printers, myBCIT, email, password resets, etc.
Location: Burnaby, SE12-205 (between Tim Hortons and the Library)
Downtown Campus Rm-559
Education Technology Services (ETS)
Desire2Learn (D2L) questions? ETS can offer you the support you need.
Location: SE12-101, Learning and Teaching Centre (down the ramp from Lot 5 parking lot)
Hours: Monday to Friday, 7:30 am to 5:00 pm
Do you need equipment for your presentation? We have projectors, laptops, presentation remotes, etc. We also provide setup, technical support and trouble shooting.
AV Services provides circulated and installed audio visual equipment on all BCIT campuses.