Help for Students

BCIT offers three technical support groups. Information Technology (IT), Educational Technology Services (ETS) and Audio Visual Services (AVS). You can contact us by phone, email or drop in for assistance.

Phone: 604-412-7444 or 1-800-351-5533

Option 1: IT Support
Option 2: ETS and Desire2Learn Support (D2L)
Option 3: AV Support
Or email techhelp@bcit.ca and include your BCIT ID number, Full Name and detailed information on the issue.

More information about these three areas:

Information Technology

IT can assist you with questions about computers, printers, myBCIT, email, password resets, etc.

Location: Burnaby, SE12-205 (between Tim Hortons and the Library)
Downtown Campus Rm-559

Hours of operation
Self Service
Knowledge Base articles
More IT student help

Education Technology Services (ETS)

Desire2Learn (D2L) questions? ETS can offer you the support you need.

Location:
SE12-101, Learning and Teaching Centre (down the ramp from Lot 5 parking lot)
Hours:
Monday to Friday, 7:30 am to 5:00 pm

Educational technology job aids

AV Services

Do you need equipment for your presentation? We have projectors, laptops, presentation remotes, etc. We also provide setup, technical support and trouble shooting.

AV Services provides circulated and installed audio visual equipment on all BCIT campuses.

Location: SE12-104

Hours
Burnaby
Downtown
AV Services website